Complaints

This profile includes complaints for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cox Communications has 8 locations, listed below.

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  Cox Communications

  16909 Burke St STE 121 Omaha, NE 68118-2268

  
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  Cox Communications

  4849 N 72nd St STE 101 Omaha, NE 68134-2304

  
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  Cox Communications

  7640 Towne Center Pkwy STE 1 Papillion, NE 68046-2138

  
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  Cox Communications

  3427 L St Omaha, NE 68107-2577

  
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  Cox Communications

  700 S 72nd St Omaha, NE 68114-4614

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When our internet was setup a month ago the technician had to run a cable from our neighbor to the west across our backyard. The tech just ran the line on top of the yard and said someone will be back to bury the line in the next couple of weeks. After waiting almost a month I called into Cox to see when the line would be buried. The individual I spoke with said they would apply pressure to the ticket and get it addressed. Later that same day someone trenched a conduit in to run a line to the cox box located in our neighbor to the south. Although I was not clear why a conduit was buried to a different box than where our fiber line was lying on the ground, I waited 2 days to see if someone would be back out to connect and run a line. When I did call back into Cox I was told that the original ticket had been closed. I did not get an explanation as to why the ticket was closed or why a conduit was buried to a different box than where our line is currently located. The best Cox was able to do was to open a new ticket and schedule 2 days later for Friday June 10th from 5-6:25. I confirmed the appointment via text and waited 2 days for a Cox agent. However, nobody came out last night to bury the line. After calling in again this morning I was unable to get an explanation as to why a technician didn't show up yesterday and once again was told the best cox could do is send someone out on Tuesday. At this point I have no confidence in Cox to show up to their appointments and take care of outstanding issues. The line is black and difficult to see. We have had several incidents with tripping on the cord already and cox does not seem motivated to address the hazard they created.

  

  Business Response

  Date: 07/12/2022

  Business Response /* (1000, 5, 2022/06/16) */ We want to thank Blake ***** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Blake ***** and we believe he is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you.

• Initial Complaint

  Date:05/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/22/21 cancelled cox subscription for internet. Was charged $***** 12/22/21 for the future month's services. Was informed by cox employee at the store when I returned my rented router that I would receive a prorated refund check in the mail. 3/11/22 I called cox asking about the status of the refund and was told they would work on it. 4/14/22 I called again informing them that I have still not received a check. 5/20/22 I called again to inform them that I did not receive a check and got transferred repeatedly between billing, customer service, and collections where each repeatedly stated they did not deal with that issue and eventually got customer service stated they couldn't hear me and hung up the phone. I was informed by one employee that they did indeed see that I was owed $***** but couldn't explain the reason for the number or if the refund was on it's way.

  

  Business Response

  Date: 06/17/2022

  Business Response /* (1000, 5, 2022/05/26) */ We want to thank Elizabeth ******** for taking the time to file her concern. In receipt of this complaint, Cox spoke with Ms. ******** and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you. Cox Communications ************** Consumer Response /* (2000, 7, 2022/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was refunded my prorated check directly to my banking account. It was explained to me that I was paying my check in the middle of the billing cycle and that is why it was refunded less than I expected. The matter has been resolved.