Complaints

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• Initial Complaint

  Date:09/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An online order placed on 9/19/2023 for $90. Order summary:
  Nozzy Polar Bear × 1 $55.00
  Bashful Luxe Bunny Luna × 1 $35.00
  Subtotal $90.00
  Shipping $0.00
  Taxes $0.00
  Total $90.00 USD
  
  On RSVPnotes website, they have the return and refund policy saying
  “Return Policy
  If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date of purchase.”
  and “Refund policy
  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
  TO start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: (INSERT RETURN ADDRESS\
  If your return is accepted, well send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  You can always contact us for any return
  question at [email protected].”
  
  However, after I reached out to the owner, ***** ******, via email, she told me that I’ll need to purchase the return label by myself and she will also deduct 14.4 of shipping when issuing the refund.
  
  The policy is misleading that the I was eligible for free shipping and if I return the items within 30 days, I should receive full refund, $90, however the shop owner is not really going to do fully refund.
  
  I’m hoping to have your advice and help in this case.

  Business Response

  Date: 09/26/2023

  I have already told the customer that I will refund her the full $90. She was combative from the beginning.  She is returning these items (which she received with free shipping - meaning I endured that cost) because after receiving them, she found them for a discounted price on another website. The items she is returning are a brand that is subject to a lot of counterfeiting, so I am cautious with this return.  Which is why I explained to her that the items need to be in perfect condition before I process the credit. Other than that, there is no issue, as evidenced by the email exchange I have attached.