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Business Profile

Laundry Equipment

Clean Wash Laundry Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their washer has been out of service for 6 weeks (since feb 15th) with an F21 STOP "OUT OF SERVICE" message. i have called multiple times, left messages and talked to a live person who promised me they would get to it this week (mar. 20th- 25th) and they still have not fixed their equipment. this is not the first time they have failed to repair their equipment. also when the do happen to repair their equipment they jack the price up another .** cents. in 2 years it went from **** per wash to **** per wash.

    Business Response

    Date: 04/03/2023

    Todd called on March 20th and reported that the machine had been out of order for 3 weeks and he decided to call it in because he was guessing no one else had. I informed him that no one had called it in and that we would get someone out as soon as possible. We had a tech out to look at the machine on March 24th and diagnosed this machine as a bad drain pump that had frozen and cracked due to the door for the laundry room being left open. We ordered the pump and then John our tech returned March 29 with a replacement pump and replaced the damaged part. Machine has been working and used since March 29th. Machine was checked again and was still in working condition as of April 1st when we followed up and checked the machine again. 

    Customer Answer

    Date: 04/03/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Todd ******

Clean Wash Laundry Systems is NOT a BBB Accredited Business.

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