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Business Profile

Marketing Consultant

The Registry LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by the registry through an online ad I placed in Trade-a-plane to sell my airplane. They promised they could sell my airplane in a week by listing in for auction multiple auction sites.
    They got me to send them 1130.00 dollars. They never did anything after they got my money. After I complained, they just stopped responding. This is a fraudulent company that cruises the internet looking for people who want to steal your money.

    Business Response

    Date: 04/03/2024

    We understand that we didn't meet your expectations and for that we are truly sorry. We value your feedback and would love the opportunity to make things right. How can we work together to improve your experience moving forward?

    Customer Answer

    Date: 04/03/2024

     

    Complaint: ********



    I am rejecting this response because: 

    I am expecting a full refund of my 1200.00 dollars for a service I paid for and never received. I will accept the response when I receive a full refund.



    Sincerely,


    ****** **

    Business Response

    Date: 04/04/2024

    *** ** has initiated a chargeback through his card provider and The Registry has decided not to challenge his claims. We understand that this may cause inconvenience to *** ** and we want to assure him that we are doing everything we can to resolve the matter as soon as possible.


    We would like to remind him that when a grievance is not started with us first, we don't have the authority to issue a refund.

    However, please be assured that we will continue to work with the card provider to resolve this issue and we appreciate his patience in this matter.

    We value his business and hope to continue serving him in the future. Thank you for your understanding.

    Sincerely, ***** ******** The Registry.

The Registry LLC is BBB Accredited.

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