Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a vehicle from h and h that is a lemon. The back brakes went bad at 30 thosand miles, headlights randomly go out at night, valve body is bad at 44 thosand miles and gm has the valve bodies on back order. I believe this company knew that the valve bodies are bad on the 10 speed transmissions but they keep selling them. When you try to get in for service you have to wait about a month and when you get it in there mechanics have very little knowledge. I strongly recommend never to buy a vehicle from this dealership. They just sell junk and don't stand behind it

  

  Business Response

  Date: 06/29/2025

  Response to BBB Complaint:
  ********
  
  *** *******
  I’m writing to recap our
  phone conversation regarding your complaint to the Better Business Bureau.

  In our conversation you
  agreed that our dealership was never given the opportunity to work on your
  transmission concerns.  You stated you
  found our shop to be too busy to fit into your schedule.  I’m very sorry we failed to accommodate you,
  and I understand using your truck in your business means time is of extra importance
  to you.

  That being said, you also
  indicated you no longer own your truck.  I must admit I was quite surprised that you
  filed a complaint for a refund on your vehicle when you no longer own it.

  
  With respect to your
  demand for $40,000, since you no longer own your vehicle, that payment would
  not be a refund as you cannot return a vehicle to us you don’t have. 

  
  We try very hard to help folks,
  *** ******* but in this case, we can’t fix a problem with a vehicle we cannot
  work on, nor can we offer any financial assistance with a vehicle you no longer
  own.

  
  We understand your
  frustration and are disappointed to hear you were not satisfied with your
  experience.  I will relate what I learned from you in our phone conversation
  to our service team in hopes we can learn to do better in the future.
  
  Sincerely,
  **** *****
  General Manager
  H&H Chevrolet

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  They are company who takes advantage of there customers. They never respond in a timely manner. They only called once after they knew I sold the vehicle. This company should be out of business for the way it treats it customers. Never can get in for service.  If I was able to I would get ridiculous price estimates. They perform shady business practices

  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my truck in for repairs that would be normally covered by my extended warranty. Well at first they weren’t telling my warranty what was going on and were trying to charge me out of pocket after I informed my warranty they dropped the price down. My ecm wiring needed replaced and they only “repaired it” by taping it. Wanted an oil change done too but my truck still says it needs one. I was charged for an oil change that was not done. I was also charged for tpms sensors and was told they couldn’t program them because my tire is too thick… my tires are low profile tires they’re thinner than regular tires so debunks that excuses. Went back and forth with them and would show up after being told I can talk to a manager and that they would be there to talk to me. It was twice that I went in and the manager wasn’t in. I was able to get a loaner while they fixed my truck during this time I called in twice to change my number to a new updated number which was also given from the start. Well once the primary number had been disconnected they couldn’t reach me but had the new updated number on file. They decided to not call that number and show up to my house and simply take the loaner with my personal items still in it. They’re excuses were that it never crossed their minds to call the new number even tho it was on file. I also had personal items missing a pair of beats head phones and a gold chain. I was told multiple stories and then finally told tough luck kick rocks because it wasn’t us. Overall worst experience I’ve had with a dealership

  

  Business Response

  Date: 12/16/2024

  December 16, 2024

  *****,

  
  Thank you for sharing your concerns with us. We sincerely apologize for any frustration caused during your service visit.
  We understand the confusion regarding your extended warranty, and we regret any misunderstanding. Once we were aware of your coverage, we adjusted the pricing, covering $3,300 of the $4,000 in repairs. However, some repairs were not eligible under the terms of your warranty.

  
  Regarding the ECM wiring repair, we strive to provide lasting solutions and regret that the initial fix did not meet your expectations. We're glad we had the opportunity to address the issue when you returned with the vehicle.

  
  We also encountered compatibility issues with the low-profile tires and tire pressure sensors. After replacing the tires, we found some of them inhibited the sensor signal. One tire was particularly worn, showing cords, which was affecting the sensor's performance. We suggested replacing the tires to resolve the issue.

  
  Concerning the rental vehicle, we apologize for any communication breakdown. Our records show attempts to reach you using the phone number on file, and we were unaware of a new contact number. We made several efforts to reach you about the overdue rental

  .
  We take missing items seriously and thoroughly investigated the matter. Our findings showed no misconduct. Additionally, we confirmed that the oil was dispensed correctly, and the oil life system was reset. We apologize if the indicator reappeared and will refund your oil change as a goodwill gesture.
  If you have any further questions or concerns, please feel free to contact me directly at *************** or call ************.
  

  Thank you for bringing these matters to our attention. We truly appreciate your understanding as we work to resolve these issues.
  

   

  Respectfully,
  **** *****
  General Manager 

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle in 2021 and recently discovered that we signed contracts on 2 add on policies we weren’t aware of that equal almost $5900. This was discovered when we recently went to a competitor to trade in our vehicle for a larger one due to an addition in the family and the competitor discovered we were upside down more than we should’ve been. After looking over the original paperwork we discovered we financed two policies we were not aware of and have been paying interest on them since we got the vehicle. One policy we were able to cancel and request a refund on however it will be prorated and we loose money on that as well as the interest we’ve paid to date. One policy is not able to be canceled, and the company that holds that policy advised us to get a hold of the dealership to rectify. We have not been able to reach them or receive a response to our email in three business days. We bought a certified preowned vehicle, which came with a remainder of the original warranty, which is still active to this day so we would not have agreed to an additional extended warranty for that purpose. The other policy was a policy to assist us in paying our auto deductible, should we have gotten in a collision however the policy cost more than our deductible, again not something we would agree to pay for as it doesn’t make sense based on the figures. We are just looking to recoup our money so we can move on with two a bigger vehicle to better suit our recently expanded family.

  

  Business Response

  Date: 07/03/2024

  July 3, 2024
  
  **** *******
  
  

  
  Thank you for reaching out to us regarding your concerns about the
  service policies associated with your vehicle purchase. I sincerely apologize
  for the confusion or frustration this situation has caused.
  Also, thank you for speaking with me on the phone.  I’ve recapped below what we agreed to:

  
  ****** ************ *** ********
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  *** ****** ****** ** *********
  *** ***** ** **** ****** *** **** ** ****** ****** ***** ** ** ******** ** **** ********
  
  
  ****** **** ****** ** *********
  **** ** *** ******** ********** ****
  ** ********** **** ** ************** *** *** ************ *** ** * ******* ** *** **** ***** *** ********* **** ****** *** ******* *** **** *** **** ********* 
  **** ****** ** ********
  * ***** **** ** ****** ** **** ******* ** ***** *******  * ***** ****** ***** **** *** ***********
  
  
  * **** ** **** ******** **** ****** ** **** *************  * ** **** ***** ** ******* ******* ** ******* ****   ** *** **** *** ******* ********* ** **** **** ** *********** ****** **** **** ** **** ** ** ** ****** **** ** ***** *********  * ** **** ********* ** ***** **  ****************
  ***** *** *** ******** **** ****** ** *** ********* *** ******** ** *** *********** ** ******* **** *********
  
  
  **********
  **** *****
  ******* *******
  *** *********

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had my 2020 Chevy Equinox worked on by H&H Chevrolet. On 03/08/2024, I had the tires replaced, wheels aligned, break fluid exchange, transfer case service, rear differential service, and coolant fluid exchange. After they worked on my vehicle, I noticed that the heater was not working properly. The heater took a long time to create heat in order to heat the inside cabin of my vehicle. The temperature on my ******* usually goes above the C (cold) line on the temperature gage and I start getting hot air within a few blocks of driving. Now the temperature goes above the C (cold) line on the temperature gage and I get cold air or luke warm air. It takes another five to ten minutes of driving before I get hot air that will heat my vehicle.
  I read online that if a coolant exchange is not done properly, it can cause the heating system to not work properly. If air is not bled properly, it will cause problems with the pressure in the coolant system, which can affect the heating system which heats the interior of the vehicle.
  
  On Tuesday 03/26/2024, I brought in by vehicle and used the loaner vehicle. I told them about what I had read and what could be causing the problems with the heater in my vehicle. The vehicle was a newer *******. The heater worked just like my vehicle used to. The temperature on the vehicle went above c (cold) line on the temperature gage and the heater blew out hot air with in a few blocks. When I got to H&H to pick up my vehicle, they said that all was with in standard and the heat turned on with in two miles. I said that I will try it and see what happens. Before I left, I was asked if I had remote start and suggested that I use it to heat up my vehicle.
  I was still having the same problem with the heater on my vehicle. I entered another service request on 03/27/2024 and did not get a response.

  

  Business Response

  Date: 04/10/2024

  April 10, 2024

  ****, 

  Thanks for allowing us to
  take another look at your vehicle.   We are very confident that all components
  are working on your vehicle as they should and the coolant service was performed correctly on your initial visit.

  We certainly appreciate your continued business and as a gesture of
  goodwill, we have credited back the coolant service that was performed on
  Repair Order ******* in the amount of $334.95 representing the amount paid for
  the service plus tax.  This was credited to your credit card account.

  Again, we sincerely appreciate you taking the time
  to let us know you were concerned.   Equally, thank you for allowing us to resolve your concern.

  If i can ever help you in the future, my personal mobile is ***** *********  Just reach out directly...............happy to help.

  Thank you again *****

  *** ******

  Service Manager

   

   

   

   

   
  

   

  
  

  

  Business Response

  Date: 04/11/2024

  I have attached the refund receipt to *** ******** file.

   

  Thank you

  *** ******

  Service Manager

  H&H Chevrolet

   

• Initial Complaint

  Date:01/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keeping receiving phone calls and mailings with offers to purchased a vehicle I own. This has become annoying. I've requested they stop but they refuse.
  

  

  Business Response

  Date: 02/17/2023

  Business Response /* (1000, 5, 2023/01/28) */
  Mr. ******
  
  Thank you for bringing this to our attention. We would like to apologize for any inconvenience this may have caused you. We have removed your information from all our internal records and mail programs. If you need anything in the future, please do not hesitate to reach out to me. Thank you again for bringing this to our attention so we could find a remedy and thank you for the your continued business with H&H Chevrolet.
  
  Again, I apologize for upsetting you. My direct phone is **************.
  
  Sincerely
  
  Matt *****
  General Manager
  H&H Chevrolet
  
  
  Consumer Response /* (2000, 7, 2023/01/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Folks, I have had my 2021 ************ in for radio issues that cropped up 5 months after owning it. At the time the Chevrolet (engineers) were made aware of the issue and they new about the issue and a new radio was sent out to replace the original.
  
  Fast forward to September/October 2022 the radio started doing the same thing only WORSE! Now my radio starts in what ever mode it wants or not at all! I have had the radio start with no display, full volume, no GPS split screen with only one side displaying, etc, etc.
  
  I went back to the shop to report the issues and was told, come back while the radio is acting up!!! What?? I spent good money on this truck and expect decent service! The Service Advisor told me he wasn't going to troubleshoot the problem unless I could demonstrate a problem they could see. I'm sorry if it gives me issues when I start it on a Sunday on my way to church!
  
  I ******************************************************** have never heard of such a company policy.
  
  At this point I am very well looking into a completely different brand due to the ********** service I am receiving from H&H Chevrolet ************.
  

  

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/12/18) */
  Contact Name and Title: Don ******-Service Mgr
  Contact Phone: ************
  Contact Email: ****************
  Dear Mark
  
  Thanks for speaking to us about your repeat concerns regarding your infotainment system. To recap our conversation and steps to be taken to resolve your concern, I've noted the following:
  After repairing your vehicle in 2021 for a problem with your infotainment system you are experiencing similar intermittent issues again with the same system.
  
  To resolve your concerns, we will be performing a system update recently released from General Motors on your infotainment system on the date requested by you which is January 3rd, 2023. Also during that visit, we will be in contact with General Motors Engineering to gain their expertise in diagnosing and repairing any additional concerns with the infotainment system that you may have.
  
  During your 01-03-23 visit we will provide you with a loaner car while your vehicle is being repaired.
  
  The costs of this repair will be covered by your factory warranty.
  
  I'm very sorry that you're experiencing this problem Mark. I'm here to help. My direct line is ************. Feel free to reach out at any time.
  
  Sincerely
  
  Don ******
  Service & Parts Manager
  H&H Chevrolet
  
  
  Consumer Response /* (2000, 10, 2022/12/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  H&H Chevrolet reached out and talked to me about my infotainment system and we agreed to meeting just after the first of the year.

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was dropped off for an oil change and diagnosis for a leak. They diagnosed the leak and gave me a quote. I wasn't able to pick my car up for a few more days but then when I did, the representative seemed confused on if the oil had been changed or not, but still charged me for it. On my way home I noticed the oil life was not reset and I still had the old sticker from the last oil change. I called right away, this was on Monday, 11/21/22. The lady I spoke with said she would send an email and have someone return my call. I never received a call. When I got home my husband checked the dipstick to see if the oil had been changed. You could visibly tell the little bit of oil that came out was very dark and dirty. Later that week my uncle came to repair the leak issue and again noticed how dark the oil was, confirming the oil change was not done. I would like my money back that I paid for the oil change and an oil change to actually be done this time, at no cost, for the inconvenience, and considering my car was at the dealership for almost a week which left them plenty of time to complete this.
  

  

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/12/07) */
  12/1/2022
  
  Dayna ****
  *******************
  **************
  
  Dayna,
  
  Thank you for taking the time to speak to me about your concerns on your last service visit. I am very sorry for the communication confusion which resulted in us not changing the oil in your vehicle as requested. Totally our fault.
  
  As discussed, I have refunded in full what you paid on Repair Order ******* ($******) for the oil change service and diagnostic charge on your water pump.
  
  Additionally, as a goodwill gesture, we offered to complete the oil change service at no charge and at your convenience in the future.
  
  Thank you again speaking with me. I'm always here to help. My direct line is ************.
  
  Sincerely,
  
  Don ******
  Service & Parts Manager
  
  
  Consumer Response /* (2000, 7, 2022/12/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Don, I greatly appreciate you taking the time to return my call and take care of the situation for me, and then some!