Complaints
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Omaha World Herald Customer Care Center and the paper itself make it virtually impossible to talk to anyone locally. I have never dealt with such a terrible Customer Care service in my entire life.
Business Response
Date: 05/07/2024
*** ******* negotiated a reduced rate via our customer service department.
Please reach out to me if you have any further questions.
Thanks,
*****
Business Response
Date: 05/09/2024
We spoke to *** ********* daughter. We provided her with the information if she needs anything going forward.Initial Complaint
Date:04/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The paper carrier gave us a note that he was retiring as of October 2023. After that we did not recive a paper after that. I called each week after not getting a paper. It was very hard to reach a real person to answer the phone. When I reached a person they said that they credited my account and send a paper. That happened each week until December and at that time I called to CANCEL my subscription and I wanted a refund of what I had paid. They kept sending me bills and I finally talked to **** on March 11, 2024 and she was going to cancel my bill. It is now April 3 and I am still getting bills and they keep adding paper notice fees. I have tried to reach a REAL person and to no avail if I do--I get disconnected. I want this to go away. My bill for 2/14/2024 was 15.06; mu bill for 2/28/2024 is 26.98; and my bill for 3/27/2024 is 4.61. I would appreciate anything you can do for me. ***** ******Business Response
Date: 04/03/2024
*** ******** previous home delivery subscription was stopped
on 12/10/2023. A refund for the remaining balance and for non-delivered papers
of $21.33 was issued to her credit card ending on 12/22/2023.
*** ****** also had an online subscription that she started
online on 7/20/2023 for a six-month special offer for $1.00. In January 2024 the offer moved to the next
step as described in the terms of the offer and her credit card was charged $10.99
for the month on 1/15/2024. In February
there was an issue with her payment and we were unable to process her automatic
credit card payment. This resulted in
the bills *** *****y describes. On
2/22/2024 *** ****** spoke with a retention rep that offered her a special for
$1 and her balance due at that time was written off. A bill was sent out that included the billing
fee.
On 3/12/2024 *** ******** account was stopped by one of our
call center agents. I have written off
the remaining balance of $4.44 as of 4/3/2024.
If she would like to restart, she can reach out to me directly.
Thank you,
*****Initial Complaint
Date:03/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** ******r, and called him, but kept getting voicemail over and over. I left 2 messages. After about 10 days, I finally called the WH customer service number, and they told me they were in the process of cancelling my subscription. The next day I got a voice mail saying since they told 6+ months ago that my subscription automatically renewed itself unless cancelled, the wouldn’t refund my money. I don’t know about you, but I don’t remember everything that was said in conversations over 6 months ago. If they will close my account and refund the 2 month’s payments, I’ll be glad to not do business with them again.Business Response
Date: 03/22/2024
*** ******** account is scheduled to stop. I have moved that date up to tomorrow and requested a credit for $21.98. Refunds are typically processed in 7 to 10 business days.
As *** ****** notes, our terms of service reflect pricing at the time an offer is accepted.
Business Response
Date: 04/19/2024
*** ****** - We attempted to refund these charges to your credit card on 3/29/2024 however the refund was rejected. A refund in the form of a physical check was expedited and will be mailed to you this week.
If you have any further issues please contact me at your convenience.
Thanks,
*****
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see attached
I am very frustrated with the Omaha World Herald on1ine edition. They advertise a special of $1 for six months, but then they don't deliver. It takes at least twenty minutes to get through there fouled up phone lines, then if you are lucky you get a foreigner that can't speak English. I finally got through one time and she got me connected, but it only
lasted 24 hours, then I got cut off again. This is a real con.
I then decip.ed I would write a letter. Of course they never replied. I then sent an email- and again they never replied. They offer nothing but poor service and if they treat everyone like they do me, they will have a lot less customers.
Any advice would be greatly appreciated. I don't mind the $1, but it's the principle that counts. Other people must be getting ripped off also. ThanksBusiness Response
Date: 03/22/2024
I apologize for the frustration that you have felt in the subscription and login process.
I do show that your account was setup correctly and that daily email ePaper notifications are being sent and frequently clicked on to the email address provided.
One of our specialists will reach out to ensure your issues are resolved.
Thanks
Initial Complaint
Date:02/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ref complaint# ********, I have received the payment due. Thank you very much for your assistance in this matter, excellent service and response!Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 15, 2023, I called to cancel my Omaha World Herald subscription. The woman on the phone talked me into a $4 monthly subscription for a year instead. I agreed to pay $4 per month for a digital subscription moving forward.
Since then, I began receiving dozens of spam “we want you back” emails, so I assumed instead she just cancelled it altogether. Fine by me.
Today I noticed that instead I have been charged:
December: $29.99
January: $29.99
And now February: $34.99
Screenshot of the charges, the phone call, the phone number I was directed to call and the cancellation “come back” emails attached.
I would like for these charges to stop and to be refunded $83.97. (The total I was charged, $94.97, minus the $12 I agreed to pay for the past three months.)Business Response
Date: 02/23/2024
Ms. ******** reached out via email as well.
There were duplicate accounts that caused conflicting actions/messaging. I have stopped one account and a refund will be issued for the three previous months payments. On the remaining account, the representative placed the correct pricing on the account and I have issued an additional 3 months credit on that account, extending the subscription further.
Initial Complaint
Date:02/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/02/2024 we were charged $263.88 for an automatic renewal of World Herald e paper. That amount was a surprise to us and was never communicated in advance. We called on 02/06/2024 and canceled our subscription. We were contacted by a rep. from Omaha World Herald and he told us that we would get a refund in 8-10 days. It has been more than 2 months since then and they still have not issued us a refund.Business Response
Date: 02/08/2024
I spoke with *** ****** provided him an update on his refund, and shared my contact information with him.Business Response
Date: 04/15/2024
I apologize that your refund has not generated yet. Typically, the timeframe that you were given is correct. I will reach out to our finance team and follow-up with you directly when I have more information on how we can expedite your refund.
Thanks,
*****
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