Complaints
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been unable to contact the Omaha World Herald. Phone calls require long hold times or am asked to call back later. The link to cancelling online leads to a message to call. Emails go unanswered. I simply want my digital subscription cancelled immediately.
Business Response
Date: 12/09/2022
Business Response /* (1000, 5, 2022/11/01) */
I apologize that you have not been able to reach us and that there has been a delay processing your email request.
I have stopped your subscription.
Thanks,
Bryan
Consumer Response /* (2000, 7, 2022/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Resolved to my satisfactionInitial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Omaha World Herald continues to add people's mailing addresses to their junk mail ads list without asking permission! Then when The Omaha World Herald is contacted, asking they STOP mailing these unwanted ads, which are CRAMMED into my extremely small PO Box by postal employees every week, they simply do NOTHING and the STUPID ADS KEEP COMING!
*******************************************************************************************************************************************************************************************************************************************************************
I NEVER signed up for these, I am NOT their customer, in fact, they don't even know my name. They simply mail these to ALL the PO Boxes. So, I asked the post office to STOP cramming these UNREQUESTED AND UNWANTED ADS into my PO Box, But was told they "...just deliver the mail." and that I would need to "contact The Omaha World Herald and request they stop mailing these" stupid ads to me!
So, I did... Multiple times! And yet these UNREQUESTED AND UNWANTED ADS keep coming!
MAKE THEM REMOVE PO BOX ************************* FROM THEIR JUNK MAIL ADS LIST AND NEVER SEND ANYTHING TO ME AGAIN! EVER!
AND SHAME ON THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Business Response
Date: 12/05/2022
Business Response /* (1000, 5, 2022/10/26) */
Mr. ****** - We have marked your address to not deliver Local Values in the future. It normally takes one to two weeks for your information to be completely removed from our list.
Thank you,
Bryan
Consumer Response /* (3000, 7, 2022/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1st: The should be required to obtain permission BEFORE they begin sending junk mail. 2nd. When asked to STOP they should stop. I have been requesting they STOP since July. 3rd. So far they just keep sending me unrequested junk mail. 4th. This matter will be resolved when they STOP!
Business Response /* (4000, 9, 2022/11/02) */
Mr. ******** address is not on our mailing list at this point and his comments regarding the program have been forwarded to the appropriate leaders in our organization.
Consumer Response /* (4200, 11, 2022/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are correct, I am MOT on their mailing list! *******************************************
THEY ARE PUTTING THESE ADS INTO 100% OF THE POST OFFICE BOXES INCLUDING MINE!!!!
**********
****************
STOP!!!!!Initial Complaint
Date:09/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made numerous attempts to contact the Omaha World Herald by email and phone and have not received a response. I would like to cancel my subscription and I get the same phone recording their busy and to try later in the day. I did attempt to use the online cancelation form on line and that was not successful either. I do not have a ****** account and do not want to establish one and that the email when I used the online form.Business Response
Date: 10/19/2022
Consumer Response /* (2000, 6, 2022/09/21) */
The World Herald finally contacted me and I told them cancel paper immediately. Refund should be coming in 5=10 business days.Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wish to cancel my World Herald subscription. Can not get anyone to answer the phone or to respond to my 2 emails. ( I was forced to pay a bank fee to stop payment of the renewal payment I had just mailed a few days ago. That seemed the only way to be sure the subscription renewal would be cancelled, or at least not paid for. ) The 'request cancellation' option says to call during business hours of 6:30 AM to 5:00PM., I have called from 9:00 AM to 4:00PM yesterday and all morning today. It IS business hours, but they continue to say this is not business hours. Apparently, they will not respond to cancellation requests.Business Response
Date: 10/14/2022
Business Response /* (1000, 5, 2022/09/15) */
Ms. ******** service was stopped yesterday.
Our call center was unable to receive calls due to an issue with a cut fiber optic line.
Thanks,
Bryan
Consumer Response /* (2000, 7, 2022/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the cancellation has been processed per my request. Thank youInitial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call today asking me to update my payment information on my digital subscription. I requested to cancel my digital subscription. The person who called me informed me that she couldn't do that unless I paid the past due amount which was incurred due to an auto-renewal of around $**. I asked why and she said she is only authorized to do that if I pay off my balance for the past month (which is absolute nonsense). She said that in order to cancel my subscription, I needed to call ************. I hung up and tried that number repeatedly and it disconnects as soon as it starts ringing. I tried returning a call to the number of the person who called me earlier and it just rings and rings and then disconnects. So I had to reset my login and go online to cancel. I logged in and clicked to cancel my subscription and was directed that in order to cancel my subscription, I need to call ************. I called that number and went through the voice prompts only to be told that my wait time to speak to someone to cancel my subscription would be more than 35 minutes. I'm still on hold. This is absolutely ridiculous. Please explain to me why anyone would want to support the newspaper when this is the customer service that is offered.Business Response
Date: 10/14/2022
Consumer Response /* (2000, 6, 2022/09/13) */
I received an email today from Bryan ***** saying they would cancel my subscription and write off any balance owed.Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
after failing to receive my newspaper for approximately 5 weeks , and numerous attempts to report non delivery due to newspapers inoperative complaint line...i am now getting calls about outstanding subscription fees. I feel that asking someone to pay for something that was never received is a galling bit of overreach!Business Response
Date: 10/07/2022
Business Response /* (1000, 5, 2022/09/15) */
Contact Name and Title: Bryan *****, CCR Mgr
Contact Phone: ************
Contact Email: **************
Mr. ******,
Your account expired on July 11th. We continued to deliver papers to a point during our grace period, and your account was stopped over two weeks ago. If you would like to resume service I can write-off half of the balance due which would cover the non-delivery weeks you describe in your complaint.
Please reach out to me at your convenience if you would like to discuss this further.
Thanks,
BryanInitial Complaint
Date:09/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The World Herald has no customer service people available. When a delivery is absent, one cannot get ahold of anyone to state their complaint, even to ask for a late delivery. The situation became very annoying, cause this occurred on Labor Day. No one was answering any phone calls or assisting with problems. The paper is frequently late and many times, one just doesn't get the paper. I don't always complain, but they seem to have a lot of problems. The cost is high and one would like to receive the service.Business Response
Date: 10/04/2022
Business Response /* (1000, 5, 2022/09/15) */
Our customer service center is staffed from 7:00 AM to 5:00 PM Monday - Friday. Outside of those hours, subscribers can report delivery issues and take other account actions using our automated phone attendant or through the online customer dashboard on Omaha.com.
Our customer service number is ************.
Thanks,
Bryan
Consumer Response /* (3000, 7, 2022/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, Brian, I certainly will check out the ************ customer service number. However, any number I have tried over the weekend of holiday, has not been positive. Your lack of personal contact on the weekend or holiday has not been positive. So, I spend many a day wishing I could "just talk to someone", so perhaps a person would be able to deliver the paper. LoisInitial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Automated system is horrible regarding the Omaha World Herald. I signed up for their online newsletter, which stated cancel anytime.
I've attempted to cancel 6 times. They don't offer cancellation on any of their departments online.
Numerous (6) attempts to call them for a live conversation failed, each time, the computer apologized for delays, then disconnected my call.
This business has a Bbb A+ rating? From who? The owners?
I just want something simple, cancel my subscription to avoid money being taken from me for their profitBusiness Response
Date: 09/30/2022
Business Response /* (1000, 5, 2022/08/31) */
Mr. ****** - I apologize that you were unable to reach us. We have had issues with our phone system as you describe.
I have processed your cancelation request.
Thanks,
BryanInitial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying for the last 2 days to cancel my subscription. Computerized phone system is difficult, says it doesn't understand, puts me on to another, wait space, wait times 22-26 minutes at least, then disconnects. Omaha World Herald and it's systems can't be trusted. So glad they don't have my credit card! Subscriber for many decades, too bad it has come to this.Business Response
Date: 09/27/2022
Business Response /* (1000, 5, 2022/08/26) */
I have processed your request and written off the balance due. Please reach out to me if you have any further concerns.
Thanks,
BryanInitial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had payment confusion with World Herald as they only wanted on- line payment. Ended up with double payment. Was getting paper for 7-days. Needed to cut back. They convinced me to keep Sunday only. Said my subscription was covered until end of 2023. After a couple of months the Sunday had not been delivered 4 times. Called to cancel within 3months. Sorry I don't remember exact dates. They sent refund of $**. Now I would like to get paper again but relationship
With them has been nothing but bad as suggested by others-inability to contact to put paper on vacation, inability to straighten out billing if won't use credit card, poor delivery regularity, cancelling my local paper and not theirs. Only reason to go back as it is fall with more time for reading but think I should still have money there to pay for several months. Have resolved I will need to do it electronically as talking with reps does no good and that I will need to walk out into the street to get it. Just found this website. I would like to get paper I pay for on a regular, daily basis. This is only other paper (besides ***) delivered in ******* so only choice I have so this is why I keep trying. Grew up with daily ********* paper and it is hard for me to give up.Business Response
Date: 09/19/2022
Business Response /* (1000, 5, 2022/08/26) */
Ms. ***** - I reviewed your account it appears that your expiration dates have been correct in our system. The paid through 2023 expiration date you reference may have been due to a difference in rates for home delivery and an online subscription, but based on the subscription you received the expiration date was correct.
I have forwarded your delivery concerns to our local delivery manager in ******* to ensure that our service is improved.
Thanks,
Bryan
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.