We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Advanced Family Eyecare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Optical store inside the doctors office did not get my prescription correct when filling the doctors prescription for single vision computer lenses. They continually ordered bifocal lenses. It took me four times to get the correct prescription. This was after I was accused of being difficult to work with and was publicly shamed during my final visit when the office area had several other customers. The optician placed the wrong order the first time and with each time I came back to pick up the supposed corrected prescription, it was the same. I was told my order for single vision lenses was not a normal procedure. No one followed up to make sure each "re-do" was correct. No one accepted blame. Now they are attempting to send me additional billing for the glasses. I have requested a detail of charges against my Vision provider insurance company VSP. They said they cannot do that. I believe they are not correctly billing my account with the correct VSP High Coverage benefits. This is related to my visit on 9-30-24. My last conversation with the billing department was today, 12-31-24.

    Customer Answer

    Date: 01/16/2025

    I have not received a reply from Advanced Family Eye care as of 1-16-25.  However; I have done further research with my insurance provider VSP.  It is confirmed via the Explanation of Benefits the vendor has overcharged me for my copay.  Additionally, they provided uncovered products and did not explain that the product was not covered to allow me a choice as the products were upgrades that are not medically required.  I believe this is an unethical business practice to increase their sales.

    Business Response

    Date: 01/29/2025

    As a long-time patient, we hate to hear this, and we apologize for any confusion. It was our understanding that we had resolved your visual needs. The lenses ordered were identical to the lenses from the previous year. We filed a claim for benefits directly to your insurance provider, and they gave us an Explanation of Benefits for the lenses you ordered. Our contract with your insurance provider requires us to charge you all copays as listed on the Explanation of Benefits. We have provided you with corrected statements showing the applicable copays for your lenses and the outstanding balance on your account.

Advanced Family Eyecare is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.