We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Omaha Primary Eye Care, PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/13/2023, I purchased contact lenses from Omaha Primary Eye Care that were based on an incorrect prescription and were unusable. I am requesting a full refund of the purchase amount.

    Business Response

    Date: 02/04/2025

    The purchased contacts were from a comprehensive exam dating 11/13/2023.  Pt returned to the office with complaints of dryness on 12/5/2024.  We re-evaluated the pt and decided address other issues that seemed to be causing issues.  We did 1 treatment out of a 4 series treatment and then the pt did not return until 11/18/2024.  At that time the pt mentioned that he had still had been wearing the contacts 1-2x / week over the last 11 months.  

    We have refunded his exam from 2024, any products purchased at that time and the treatments, full refund, on the 4 series for all of 2024 after the pt went for a second opinion.  

    I feel that the pt would have come back to the office for either more treatments or at least looking for some resolution to the issues that he was having with the contacts from 2023 sooner than 11 months.  He was also wearing them 1-2 x per week over that time when he returned on 11/18/2024 for an annual exam.  Due to this lapse of time that pt allowed and that he states he was wearing the contacts, some but not full time, indicates that he did use the product that he is asking for with the refund.  

    I feel I have treated him to the best of my ability and looked out for his well being and due to him going for a second opinion due to maybe losing trust in my skills — we have been fair in giving him all his $$ spent in my office for the 2024 year.  

     

    Business Response

    Date: 03/05/2025

    We have had numerous correspondence through emails and such from the person who filed this complaint--we have filled ALL the requests that he has made through electronic records and refunding the $$ that have been requested.  We are not going back to 2023 for medical product that he purchased and did not reach out to us in any timely manner to discuss what was not working--there was an 11 month difference before he made us aware of any concerns he had.  This refund is a request on product and there is a time frame that we adhere to from the manufacturer time line for refunds.

    Customer Answer

    Date: 03/11/2025

    Subject: Update to Complaint # ******** * Retaliatory Dismissal and Continued Unresponsiveness

    To Whom It May Concern:

    This letter provides an update to my previously filed complaint *********** against Omaha Primary Eye Care, located at **** * ***** **, Elkhorn, NE 68022. My original complaint concerned *** ****** ******** misdiagnosis of my vision conditions and resulting incorrect contact lenses.

    Since filing my original complaint, significant and concerning events have occurred:

    Retaliatory Dismissal: I, along with my spouse, Erin Fehderau, have been dismissed as patients from Omaha Primary Eye Care. The stated reason for my dismissal, as provided in a letter from **** ****** (CFO), was "aggressive and harassing emails and letters." I strongly dispute this characterization. My spouse's dismissal notice explicitly stated that her termination was due to "recent interactions with a family member," clearly referring to me and my legitimate requests for medical records and clarification of billing practices. I believe these dismissals were retaliatory actions in direct response to my complaints and my efforts to obtain my complete medical records. (Attached: Termination Notice - ***** ********, Termination Notice - **** ********)

    Admission of Retaliation by CFO: In a subsequent email, **** ****** explicitly stated that my dismissal was based on my Google review, my complaint to the Better Business Bureau, and my emails requesting my records. This is a clear admission that my dismissal was a direct consequence of exercising my rights as a consumer and patient. (Attached: Email from **** ****** dated February 12, 2025)

    Continued Unresponsiveness and Refusal to Substantiate Accusations: I have requested that **** ****** provide specific documentation to support the claim of "aggressive and harassing" behavior. He has refused to do so. This refusal further reinforces my belief that the accusation is false and that the dismissal was retaliatory. (Attached: Email to **** ****** dated 2-17-2025 and 2-25-2025, demanding substantiation)

    I have also filed a complaint with the Nebraska Department of Health and Human Services, which has opened an investigation into this matter.

    These actions by Omaha Primary Eye Care represent a serious breach of professional ethics and demonstrate a pattern of retaliatory behavior and unresponsiveness to legitimate concerns.

    Desired Resolution:

    I am seeking the following resolution through the BBB:

    1. A formal retraction of the false and defamatory accusation that I engaged in "aggressive and harassing" behavior.

    2. An apology from Omaha Primary Eye Care for the retaliatory dismissals of both myself and my spouse.

    3. Full cooperation from Omaha Primary Eye Care with any BBB inquiries regarding this matter.

    4. A refund as originally requested, for the incorrect and unusable contact lenses.

    Thank you for your time and attention to this serious matter.

    Sincerely,

    ***** ********* ************* *********************

    Attachments:
    Termination Notice - ***** ********
    Termination Notice - **** ********
    Email from **** ****** dated February 12, 2025
    Email to **** ****** dated February 17, 2025

    Email to **** ****** dated February 27, 2025

Omaha Primary Eye Care, PC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.