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Business Profile

Pawnbroker

AAA Ultimate Pawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for AAA Ultimate Pawn's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAA Ultimate Pawn has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a virtual headset game for my kid with a warranty and tried to return it and the store said instore credit only but the warranty says money back, I went back into store to get a copy of brochure they had in front then then removed it and replaced with this green sign I attached

      Business Response

      Date: 05/14/2025

      Thank you for bringing this to our attention.  After
      looking into it, we would like to offer *** ******* a cash refund rather than
      in store credit.  Our current policy states customers who purchase the
      merchandise protection program can return items for in-store credit or
      exchange.  This policy is posted in the store.  *** ******* however
      was given an outdated flyer about this program and for that reason we will
      issue her a refund.  We apologize for the confusion and the store took
      corrective action to remove the outdated flyers.

    • Initial Complaint

      Date:10/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/22/2023 I purchased a play station 5 for the amount of $416.05 at AAA Ultimate pawn located at **** **** ***, Omaha. When I tested my PlayStation I found that the HDMI cord was not included in the purchase and the controller was broken. When I tried to connect my console to the tv I had no luck. The screen will not turn on and I’ve purchased an HDMI cord. I then returned to the store to exchange the console or get my money back. When offered the protection plan I denied the 1st time but I agree to add the protection the second time asked. They did not add that to my account and proceeded to tell me there was nothing I can do. They did not offer an exchange or store credit yet they messed up on not adding the protection plan. Now I’m stuck with a broken console and out of pocket $416.05 and would like some kind of refund or exchange for the PlayStation.

      Business Response

      Date: 10/12/2023

      Hello, I did watch the video of ******* coming in and purchasing the PS5 on 9.22.2023. He was offered the protection plan for the PS5 which he was told would cover him for 60 days and he would be able to return for store credit which as he stated he did turn down. He did not at any point ask for the protection plan again during the sale or during the process of him paying for it, he did not mention it at all. I have attached a copy of his receipt which states that there is no warranty/refunds or exchanges, which we also has posted at all registers as well. We do always offer the protection plan on items that qualify for it because they are a used item and we can not guarantee what the customer does with it after they leave the store and the life of the product.  

    AAA Ultimate Pawn is NOT a BBB Accredited Business.

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