Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, **** ******, and I signed a contract with this business to have them complete an insect repellent spray every 3 months. Since January of 2025, they have nope completed a complete visit and when asked to refund our money since we pay monthly to have the quarterly service, we were told, “no, sorry”.

  Business Response

  Date: 07/17/2025

  We apologize for any inconvience with services. The information provided here is not linked to any account with our company. To continue this conversation we would require either the name, phone number, or address that the account will be under. Please provide one of the following and we would be happy to look into the matter further!
  

  Business Response

  Date: 07/22/2025

  The account under the name **** ****** orginially signed up for services on July 30th, 2024. This year, regular quarterly services had been performed on Janurary 14th and April 24th. Originally, the April service was scheduled for the 17th, but was later rescheduled due to weather. On the 24th, a complete exterior services was completed around the home. We were unaware that the customer had conserns until they called on July 1tth of this year. It was explained during that phone call that a service was performed in April. We apologize if it was unclear at the time, but we can confirm that a service was completed in April. As part of our agreement, we are happy to come out whenever a customer is seeing pest activity at no extra cost. We were unaware that the customer had concerns as we had not heard from them. During the phone call on July 11th, the account was closed per the customers request and it was explained we could not offer a refund for the charges that have gone through. We would be happy to reactivate the account and continue with the regular July service. Services are marked on the agreement with a (S) covered by a monthly payment.

  Customer Answer

  Date: 07/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was physically there for the April visit. The technician would not spray because he said it was too windy and that he would reschedule, but he never did. The service that he did was dusting of my porch and he would not go inside because my two year-old daughter was inside and he said he does not spray around children. So no, a complete service was not completed and the technician said he would reschedule again due to the wind, which did not happen. 
  All I want is up for a refund of the past Quarter because a service was not completed on April and in July when they said they were coming, they canceled again. 
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been charging me monthly for services I do not receive. They repeatedly cancel service saying the technician is sick, or is having technical issues and won’t be able to do service. I am still charged. I called to cancel my service, and they are saying I owe them money in order to cancel, yet they charged me July 1st for service, again that I did not receive. They will not allow me to cancel until I pay them more. I have cameras around the outside of my house proving they have not been here and text messages giving reason for cancelling service. And I can also prove money has been taken from my account and I am not behind on payment. I have more bugs now than I did before starting this service. This company is a scam. I would like to cancel my service and not be charged again for nothing.

  Business Response

  Date: 07/10/2025

  It has been noted that the customer was enrolled in a 12-month agreement which outlines a quarterly service schedule, with payments distributed monthly for convenience. Rather than a single charge per service, smaller monthly payments are applied to cover each quarterly treatment. This structure, along with approximate service dates marked with a (S), was detailed in the original agreement. The current account balance reflects a service performed on June 12, 2025. Per the terms of the agreement, services continue at the same frequency beyond the initial term unless cancellation is requested by the customer.
  
  Account records indicate only two phone calls from the customer’s number on file. The first, on September 3, 2024, was to update payment information. The second, on July 8, 2025, was to request account closure, at which point the remaining balance was communicated. No service-related concerns or pest activity issues were noted during either call. In instances where technicians are unable to perform a scheduled treatment due to illness or technical issues, efforts are made to notify the customer and reschedule as soon as possible. These rescheduling communications appear to align with the information the customer has referenced. Additionally, complimentary reservices are always available when needed, as part of the company’s ongoing commitment to service quality.

  The account remains active at this time, and further assistance can be provided by the customer service team to schedule a free reservice upon request. The custemer had mentioned calling in this Friday, 7/11/2025 to pay the balance and close the account. We are happy to continue the conversation at that time!

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very frustrated with this pest services. The sales guy I thought was deci3tful about there services ass I was pressured into buying 6 mo. Services for 59.00 for a one time charge
  I knew I would be charged 200.00 if I canceled in the 6 month. I canceled in after the first month and they came and sprayed 1 time. But they have been taking money off my credit card 105.93 ×2, and 59.00×3 times. They said I signed the agreement for a year. The guy was pressuring me and I made him comeback because I wanted to make sure this was a valid business. I wouldn't of signed something for a year. The 6 mo.was long enough. And they were only suppose to take out 200.00for early canceling and they charged me 275.00 forthat. Please help me. Thank you, D**** *******

  Business Response

  Date: 05/21/2025

  Thank you for bringing your concerns to our attention. We understand your frustration, and we regret that your experience has caused any confusion or dissatisfaction. Upon review of your account, it has been found that a 12-month service agreement was signed at the time of enrollment and a copy was sent via email. As part of our standard onboarding process, a Welcome Call video was also completed, during which the terms of the agreement were read aloud and required verbal confirmation from the customer. This call included a clear explanation that the services would be provided for a 12-month period.

  Regarding the charges you referenced, the total of $275 was assessed as follows:

  $200 for the early cancellation of the 12-month agreement,

  $50 as a late fee,

  $25 for the administrative processing of a chargeback that was filed.

  We recognize that misunderstandings can happen, especially in situations where pressure may be perceived, and we are sorry if the sales interaction did not meet your expectations. Your feedback will be used to help ensure our team maintains the highest standards of clarity and professionalism going forward. Unfortunatly, the charge to the account falls within the terms or the agreement that was signed.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ---
  
  Complaint Against: Nomopest
  Date of Incident: February 2023 - Present
  
  In February 2023, a representative from Nomopest came to my door and convinced me to sign up for their pest control services. After receiving only two treatments, I was dissatisfied with the results and attempted to cancel the service. However, I was informed that I could not cancel, despite not being satisfied.
  
  They continued to provide services for a full year. I contacted the company in advance to cancel before the second year started, but they continued the service regardless. However, they did not provide the first service in the second year because i called to remind them after i got their notification via email. They said it was a late cancelation and i had to pay for the service
  I sent them the communications we had with
  them before they completed the last 2 services thst i did not want a renewal but they kept on asking for payment. Now, they have referred me to a collections company for payment.
  
  I feel I was misled into signing a contract, not allowed to cancel when I expressed dissatisfaction, and now I am being penalized unfairly. I am seeking the cancellation of any outstanding charges and removal from collections.
  
  
  ---

  Business Response

  Date: 05/06/2025

  On May 31, 2023, ****** ****** signed an agreement with one of our sales representatives. This agreement outlined that five paid services would be performed over the course of 12 months, along with complimentary reservices available upon request. The agreement also stated that early cancellation would result in a cancellation fee equal to the initial discount provided to the customer.

  
  Additionally, the agreement includes the following clause:
  “Upon completion of this agreement, treatments will continue at the same frequency until cancelled by the customer with a 30-day written notice. If the 30-day notice is not received, customer agrees to receive the scheduled service and pay the full price of that service.”

  
  We were unaware of any dissatisfaction from the customer until much later in the service cycle. The first recorded communication from *** ****** occurred on November 8, 2023, when she contacted our office to inquire about the remaining services on her agreement. At that time, she was informed that 2 of the 5 services had been completed. Her next communication was on January 26, 2024, where she again inquired about the status of her agreement. At that point, she had completed 3 of the 5 services. During that call, *** ****** requested that her services not continue after the fifth treatment. In response, we advised her to contact us after the fifth service to formally close the account, in line with the terms of the agreement requiring a written notice of cancellation.However, no follow-up communication was received from *** ****** following the completion of the fifth service.

  In August 2024, she reached out again after being scheduled for a sixth service, as outlined in the original agreement's auto-renewal clause. At that time, we reiterated both via phone and email that, since we had not received written notice after the fifth service, her account had continued as per the agreement terms, and the sixth service would be billable. It was during this exchange that she first expressed any dissatisfaction with the services she had received.
  We remain committed to providing quality service and transparent communication. While we must adhere to the agreement terms regarding the sixth service, we are open to discussing a resolution or goodwill adjustment if there are specific concerns about the quality of services rendered.
  

  
  

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a door to door salesman on August 5th, 2024 about pest control spray that was safe for kids and pets. I told the salesman that I wasn't interested numerous times, he wouldn't take no for an answer. He said we could try it out for $1, and then it would be $99 each quarter. We could call if it didn't work and they would come right back out. I was not informed that there was only a 3 day cancellation period. My dogs got sick from it so we didn't want to have them come back out. There are now more mosquitoes, flies, jiggers, spiders, nats, wasps, hornets, and bees than there were before they came. When I called to have the service cancelled they told me that the 3 day cancellation was past and that I would now owe almost $300 to cancel. They did not care that the salesman did not notify of the 3 day cancellation or that it did in fact make my dogs sick. All they cared about was charging me more money for services that they didn't complete and that if I didn't pay this additional charge they would send it to collections. This company is terrible. The customer service is terrible. And their door to door sales people lie to get you to sign up and don't show you exactly what you are agreeing to. I paid them the initial charge of $1 as agreed, there's no reason to charge me an additional fee after lying and then threatening when I don't agree with it because it's not what the sales rep told me.

  Business Response

  Date: 09/06/2024

  All the products we use are both pet and kid friendly. If there are any suspected issues with the products, we take this very seriously. Our technicians are training to use them correctly, therefore, we are instructed to have the customer contact the product manufacturer. We are happy to provide that contact information, if requested. 

  It looks like we emailed the agreement that details pricing, frequency, and cancellation information over to the customer at the time of signing. It has since been opened by the customer. If a customer requests to cancel before that initial 12 month period has been completed, we only ask for the initial discount to be paid back, as mentioned in the agreement. 

  We are happy to discuss any issues and resolve any miscommunication at ************

  Customer Answer

  Date: 09/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Their salesman lied to our faces, yes the agreement was opened to find the phone number to call them and cancel. Their products contain chrysanthemum which actually is toxic to pets and can cause health issues in kids. They hide the important details when having people sign up knowing that people aren't going to go reread the contract because they think they just saw it all. It's very poor business practice. Plus a person is not going to have the company come back and put more chemicals on their property when it caused their pets to have severe breathing problems. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 09/09/2024

  The products that we use are approved and regulated by the DOA to treat areas that come in contact with humans, kids, and pets such as dogs and cats. If there is a suspected incident where a pet seems to have been harmed, we are required to refer the customer to the product manufacturer, as we apply and use the products within the legal requirements to be pet and kids friendly. We treat hundreds of homes each week with pets and dogs. If these products were unable to be used around pets, we would not be able to treat any of our customers that have pets. If there are any further questions, feel free to reach out to us and we are happy to clear up any confusion.

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We owe nothing to this business and they came to do a service but we refused it and got it on camera as the man left. The company not only is seeking money for a non service but saying they will send to collections as we will dispute it and show proof of payment and video showing no further services was received they also gave our personal information to someone else without our permission and if they continue I’ll be going to court and surfing them. Today is 8/21/24 and a recorded call was made. I asked for a copy of it they also refused but we will use it in court.

  Business Response

  Date: 09/06/2024

  From the footage we have received and the records we have on file, the technician was seen dewebing and dusting near the end of the service and approaching the front door of the house. In addition to this, a yard spot treatment and foundation spray was completed. We have since received notice that the customer wishes to close out their account, which has been completed. There are no further services being rendered at that property. The only balance on the account is for the service completed on 8/15. If there are any further questions, we would be happy to clear anything up at ************