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Business Profile

Plant Nursery

Grass Pad - Loveland Lawns Omaha

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Grass Pad - Loveland Lawns Omaha's headquarters and its corporate-owned locations. To view all corporate locations, see

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Grass Pad - Loveland Lawns Omaha has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last fall I was looking at bushes, deciding what we would get in the spring to plant before my daughter’s graduation this year. A sales
      person asked if I wanted them while I was looking and I said no and that I thought it was too late in the year to plant them. We talked for over an hour and even brought my wife in to the conversation because she too was nervous. He assured me it wasn’t too late and they would do fine through the winter.

      90 percent of them did not make it.

      I called about 20 times this spring and left messages to call me to discuss, but no one could be bothered to return a phone call.

      Today we drove to the store and talked the guy that sold me the bushes.

      He claimed to not remember the hour long discussion along with the hour of helping me load stuff over about 5 separate trips back and forth to my house. He proceeds to tell me that if I bought a bulk amount of plants he would have discounted them. And that because he discounted them they don’t have any warranty.

      I don’t buy anything without a warranty. Anyone who’s knows me or has ever tried to sell me knows this is true. I am an old man like that.

      So now I have about forty big dead bushes to replace and am out about $4000.

      This place is shady. If you aren’t a contractor.

    Grass Pad - Loveland Lawns Omaha is NOT a BBB Accredited Business.

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