Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2024, we discovered a leak coming from pipes in our unfinished basement. We put a bucket under it and filed a claim with Select Home warranty - our first claim in 11 months was 5/21/20 since signing up June 12, 2023. On May 22, their technician ***** came out and diagnosed the the pipes from the southmost shower were leaking. It quit dripping when the shower turned off. He said it would be a 2-person job, and that he'd get approval from Select Home Warranty to proceed, and the office would call to schedule a second appointment. That was on May 22. No one has ever come back, despite my calling both Select Home Warranty and the 2 Men and a Snake office. I keep hearing promises. This is a breach of contract by Select Home Warranty and their contractor.

  Customer Answer

  Date: 07/01/2024

  You asked if I ever heard back from Two Men and A Snake, and the answer is no.  Thanks for following up.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/23 this company was sent to repair a slow bathroom drain by my home warranty company. The young plumber that they sent struggled with the drain and eventually broke the pipes due to excessive force. He kept going back to his truck for larger and larger equipment and you could tell he was frustrated/angry with cursing and loud pounding. He finally came back on 05/4/23 to repair after having us submit a home warranty claim to fix the leak. The home warranty approved $*** for repairs. On 05/03/23 I indicated to the receptionist that we would not pay any extra out of pocket since the damage was caused by him. She stated that they don't guarantee their work but stated that she would discuss the situation with him prior to his arrival. On 05/04 he arrived at our home and completed the repairs without any discussion of payment and no estimate up front, so I assumed that they had decided not to charge. While cutting out the drain pipe, he hit the active water line and flooded the bathroom and our basement because he hadn't turned off the water supply. Prior to the work, I signed an authorization to proceed with work and it listed that my insurance (warranty) would pay. After completing the work, I signed an invoice with no charges listed and he left. I assumed that since the invoice didn't have any charges and he didn't ask for payment that there would be no charge (except for what was covered by the home warranty). He sat in our driveway for a while and then left. Later that day we found an invoice for $****** in our mail box, filled out after he left our home and after I had signed it. He had made alterations to the invoice AFTER I had signed it and had not communicated any of those changes to me. He also added a second blank page to the invoice (without my signature) stating "homeowner responsible for what insurance doesn't cover". Changing invoices after signature is fraud, and placing non-mail items in a mailbox is a federal crime.