Reviews

Review Details

• Review fromValarie T

  Date: 07/01/2025

  1 star

  Valarie T

  Date: 07/01/2025

  I have had so many problems with the Tamarind of Stoneridge Apartments, my latest complaint regards my lease that I renewed on time 3 times these people are so incompetent they charge me a month to month rate after my lease was renewed on time, now they screwed up my bank account and refuse to tell me when I will get reimbursed, they Manager Ms ******* said it was a accident yet she refuse to tell me when. I will get my money back they are the most incompetent people that work in that office

  Momentum Communities

  Date: 07/03/2025

  Please see the correspondence that was sent to Ms. ******. Along with the update to handle this situation accordingly.
  Dear, Ms. ******,
  Thank you for your patience as we followed up with our accounting team regarding your refund request.
  Unfortunately, Flex is not able to process a refund back to your directly. However, we can issue a refund by cutting a check from our end. Please note that this process may take a minimum of two weeks, as we need to allow time for the credit to fully clear before a check can be processed and mailed.
  Alternatively, we can continue to leave the credit on your account to apply toward your August rent. Please let us know which option you prefer.
  As mentioned in our previous conversation, if your account incurs any NSF fees from ******** Energy during this time, we will cover those fees, as long as we receive proof for validation.
  Lastly, regarding your concern about the power disconnection: ******** will revert the power back into the property’s name, and you will not be charges for usage during that period unless the power remains in your name beyond the refund processing timeframe.
  Please let me know how you would like to proceed, and don’t hesitate to reach out with any additional questions or concerns.
  *Response after Ms. ****** stated her electricity will be cut off.
  Your electricity will not be cut off. I have highlighted what I have sent previously. You may also reach out to the Community Manager as she is included on this correspondence. Thank you!
  Alternatively, we can continue to leave the credit on your account to apply toward your August rent. Please let us know which option you prefer.
  As mentioned in our previous conversation, if your account incurs any NSF fees from ******** Energy during this time, we will cover those fees, as long as we receive proof for validation.
  Lastly, regarding your concern about the power disconnection: ******** will revert the power back into the property’s name, and you will not be charged for usage during that period unless the power remains in your name beyond the refund processing timeframe.
  * Accounting will be cutting and mailing a check of refund to Ms. ******. *This was all handle in a timely manner and accordingly.

• Review fromMiriam P

  Date: 05/21/2025

  2 stars

  Miriam P

  Date: 05/21/2025

  I’ve been without a/c for 2 1/2 weeks along with a lot of other tenants. Pieces of different units scattered on the ground. I’ve been calling the corporate liaison for all this time and she Ms. Naviyah never answers the phone, return my calls , no responses to my concern even though she knows the excessive sweating effects my health. Apt mgr is aware as well . So I’m going to the tv stations and hope that get results

  Momentum Communities

  Date: 05/22/2025

  Dear Better Business Bureau,
  
  
  
  Thank you for the opportunity to respond to the recent complaint submitted by Ms. Perry.
  
  We take all resident concerns seriously and strive to provide timely and transparent communication, especially in matters involving essential services like HVAC. In this case, we respectfully disagree with the claim that there has been a lack of communication.
  
  
  
  Our records indicate that multiple updates have been provided to the resident regarding the status of her HVAC issue. These include:
  
  Phone calls and direct communication from our on-site team to inform her of the situation.
  
  Email updates detailing the diagnosis, planned replacement, and scheduling of service.
  
  Ongoing contact regarding delays due to an unusually high volume of HVAC service requests in the region.
  
  
  
  In response to the broader demand for HVAC repairs, we have contracted an additional third-party service provider to expedite installations and minimize disruptions. The resident’s unit is currently scheduled for replacement, and she has been informed accordingly.
  
  
  
  We are happy to provide supporting documentation of all correspondence, including emails and phone logs, as well as notes from our site team, to verify our efforts to keep the resident informed and supported throughout this process.
  
  
  
  We remain committed to ensuring her HVAC system is replaced promptly and will continue to communicate updates as they become available.
  
  

• Review fromWayne P

  Date: 11/27/2023

  1 star
  *CORPORATE SLUMLORD ALERT* Do yourself a favor and look elsewhere. Been here 10 years and saw many management companies come and go... This latest management company (Sunbelt MP) is the absolute worst. One of the marks of a truly decent business is its ability to handle issues when they arise (and they will). Sunbelt MP staff @ The Crestmont will lie, misrepresent and fabricate in the face of issues/disputes. Know that whatever happens to you (or your belongings) here @ The Crestmont will be YOUR FAULT. Sunbelt MP's website homepage states that their company's focus is on "providing management services" and "strengthening asset value". You will find no mention here of CUSTOMER SERVICE -and it shows. Crestmont/Sunbelt, go ahead and claim that you have no record of me in your system. Wouldn't surprise me though; I mean lying is one of the things you guys do best. Oh and while you’re at it, go on ahead and update that website text too (after the fact) -you’re welcome.