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Business Profile

Radon Testing

Radon Defense Midwest
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business came and preformed less than satisfactory work. House was a complete mess after a 4 hour job. Vacuuming was not done while cleaning ductwork. Dust blew all over house when completed. Was told the would have a vacuum next to the furnace while cleaning ducts. This was not done. Not of the ductwork was taken apart at the furnace to make sure coil was cleaned properly. It was agreed to pay amount at completion of the job. We paid the amount given by the technician performing the service. 6 months later the business is asking for more money stating they forgot to collect taxes on the job. Job was quoted at 8 hours. Completed in 4. Should not have to pay for business neglect to collect taxes at time of service.

    Business Response

    Date: 03/26/2024

    Hello ******

    I appreciate you bringing this to my attention. I have reviewed the account and do see there was an oversight on our behalf where we did not collect the full balance at the time of installation. Due to know fault of yours, we should of reviewed the contract at the time of collection to ensure we requested the correct amount at that time. I also want to apologize there was some debris left behind, we want to know of the wrongs we make in order to make it right and ensure our customers are happy. I can't apologize enough that you did not get the experience we would of wanted you to have and for that I am truly sorry. Due to us not meeting your standards, I have discounted the remaining amount you owed due to contract to resolve this matter. The balance has been brought down to zero, an invoice showing this much is attached. If you have any further questions or problems, I strongly encourage you to reach out so we can help.

    Thank you for giving us the opportunity to make this right. We appreciate you letting us know how we can do better.

    Sincerely,

    ******** *****

    Director of Operations

Radon Defense Midwest is BBB Accredited.

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