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Business Profile

Restaurants

BILLY FROGGS SOUTH, INC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BILLY FROGGS SOUTH, INC's headquarters and its corporate-owned locations. To view all corporate locations, see

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BILLY FROGGS SOUTH, INC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was the worst experience I have ever received. Our server ***** welcomed us and asked us if we knew where we was going to sit. I told her right there at that table where my keys were, I was looking at what beer they had on tap and she told me she could help me at the table. So because I felt rushed I ordered a ****** and my boyfriend ordered a crown and sprite. She just stood there so we felt pressured to order even though we just got the menus so we went ahead and ordered burgers. We was the only dine in customers except for the 2 guys shooting darts. We moved from a high top table to a booth because of the cold draft which we was fine with just wanted a warmer spot. This booth obviously hasn’t been used in a while because we swiped our hands across the table and you could see the dust flying in the air. My boyfriend got his drunk that looks like straight soda. I took a drink of it which I don’t like crown but I didn’t have to worry about it because it taste just like sprite, No sign of the waitress so he went up to the bar and asked the bartender if he could get a drink with alcohol in it. The bartender was very rude and loudly told the waitress “did you get that, I am making him a double crown”. We then got our food. The burgers were good. My ****** was empty. I told my boyfriend I’m not walking up to the bar to the rude bartender and if the waitress doesn’t come back to our table I guess I will only drink the 1 drink. Waitress and bartender were both having a good old time with the 2 guys shooting pool. FINALLY the waitress came to our table and asked us if we was ready for our ticket. She said it was 60.10. She took our debit card. I walked up to the bar and asked how much they charge for drinks and the bartender rudely said it depends on what you drink. I asked for a print out and also the managers name and the only response I got was he’s not here. The waitress brought us the receipt to sign and asked us if we wanted to do a shot with them!!!! Are you freaking kidding me!!!!!! That’s probably where the first shot that didn’t go in my boyfriends drink went!! Dirty, rude, and disrespectful.

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