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Business Profile

Sewer Cleaning

Midwest Plumbing and Drain
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about September 9, 2022, I called Midwest Plumbing to schedule an appointment to replace a toilet seal because the water was leaking into the tenant's basements in an adjacent rental I own. (We own a duplex at **** ***** **** ******* ****** **). I spoke with someone and explained what I saw as the problem, and requested a plumber. She scheduled one for the next day, September 10, 2022. After some customer service issues on arrival, a person showed up, looked at the broken stool, and the leak in the basement, and acknowledged it looked like a seal problem. He then proceeded to snake the toilet, which was not the problem. Then he took it apart (removed the base from the floor) and indicated it looked like the seal or something at the bottom related to the seal.

    I asked him to fix it or replace it. His response was, "You need to call for a plumber," I am not a plumber.". He said I am only able to "snake," and you need to call a plumber and tell the tenants not to use the bathroom. He advised me to call his company on Monday to have them send a plumber.

    I did not call them on Monday. I called a different company, and they fixed the toilet and seal in less than a few hours. Midwest Plumbing charged for the service call $******, and at one point, I played phone tag with someone from the company. I explained the situation via voice mail. I am not paying for the wrong service. I am not paying them, and the second company I had to call. Midwest performed an unnecessary service and charged for parts. I was told to call a plumber -what more can I say _I did another company as the representative of Midwest did not know what he was doing.

Midwest Plumbing and Drain is BBB Accredited.

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