Complaints

This profile includes complaints for Millard Sewing Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Millard Sewing Center

  3001 S 144th St Spc F07 Omaha, NE 68144-5221

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  Millard Sewing Center

  619 E Wiles Rd Ste 103 Plattsmouth, NE 68048-8505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Lead cord and controller combo for Janome/new Home sewing machines on 2.4.25
  Notified seller via on 2.10.25, when I received the cord, that it did not work, requested return postage.
  Calle seller on 2.14, seller refused to provide credit and return shipping, shouted and hung up on me.
  Cord is not compatible with my machine, even though advertisement stated it was compatible.
  Seller refused to issue return postage and or provide a refund.
  Seller states their policy is not to accept returns on electronic parts, however, as a consumer, I should be protected and receive what I paid for which was a working electrical cord. The cord does not work, therefore, I did not receive the goods I was promised and paid for.

  Business Response

  Date: 02/22/2025

  First of all, she has NOT sent this cord back. We do NOT have this cord back, she would need to ship the cord back to us in order to do any kind of refund. We are NOT paying for a shipping label for her to return the cord, we asked her for a few videos to show us the cord was not working and she refused. She called and yelled at our employee, belittling her on the phone (I have attached the phone conversation, we have *******, it records and sums up conversations), threatened to report to you guys, BBB and leave nasty reviews on our company. So our employee said OK and good bye and hung up on her due to the verbal abuse. No where in our terms and agreement says we will issue a return label, only if she provided proof that the cord was bad which she failed to do and fight us on. We kindly asked her in the email string to take a video of the cord so we knew what we were dealing with. The reason for this is because so many customer have said the same thing and sent us back their old cord that was not the one we sent them, basically being fraudulent. Obviously she would not provide that to us and demanded a refund. If she sends back the cord we will issue store credit at this point, that is all. When she clicked to check out on the website, she agreed to the terms of purchase, no refunds on electrical items/parts. I refuse to deal with customers that are rude and verbally abusive to our employee and will not tolerate it. There is NO reason for treating people that way, especially when we were trying to work on the issue making it right and she refused to help out. 

  Customer Answer

  Date: 02/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The facts are:

  The website stated the part I ordered would work with my machine.

  The part does not work with my machine.

  Therefore, something is wrong with the part. I received an item is either broken, defective or the wrong item. My machine works perfectly with my old cord.

  Consumers should be protected from sellers that not not provide what was purchased or misrepresent goods.  I did not receive what I purchased. 

  Since the product is either defective or was misrepresented by seller, seller should take responsibility for not not providing the goods that were sold. Seller should issue a refund for the item and shipping since the purchase agreement was broken because seller did not provide what was purchased. 

  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 03/02/2025

  Like we stated in the email exchanges today 3/2/25: We understand and we have been more than willing to work with you on this issue. We are just being honest with you and telling you we tried the cord on two different machines in our warehouse and it works perfectly with those machines. You did receive what was advertised, it is a perfectly working cord/controller. We have tested it and it works on the few machines we tested. We asked you for video of it not working for you but you felt that was too much to do and went and filed a few disputes which ties our hands now.
  
  We have no way to refund you your money as stated, you went and filed a dispute which automatically froze your order with us and already took the money out of our account because of this. So no, we will not be issuing you a refund. 
  
  You can deal with your bank from here on out unless you cancel the dispute. Our hands are tied because you filed a dispute.
  
  Thank You,

  Customer Answer

  Date: 03/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I did not receive what was advertised. The product advertised was supposed to work with MY machine, not the merchants machine. Sewing machines and sergers are all different so when buying a part it is important to be precise about what machine the part is compatible with. 

  The merchant told me they do not accept returns and do not offer refunds, they had to speak to another department. One email even told me to I needed to get another part to measure the electricity of my machine. The merchant also suggested my machine was broken which it is not since it works with my cord. You are supposed to plug a cord it so it will work. Its pretty simple. 

  I initiated the dispute with my credit card company because the merchant told me they could not refund or accept a return even though the part that was supposed to work with MY machine did not work. The merchant kept blaming my machine which, again, works perfectly with its old cord. 

  I returned the cord and have proof of the return. My credit card company canceled the dispute because they need me to mail them a proof the merchant received the item. If the merchant does not issue a refund, I will reopen the dispute. 

  I understand the cord works with the merchants machines, but it was advertised to work with MY machine model and it does not. Again, I did not receive what as advertised. 

  
  Sincerely,
  
  
  
  **** *****