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Business Profile

Tablet Equipment

Continental Cellular by MegaSaver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for Continental Cellular by MegaSaver's headquarters and its corporate-owned locations. To view all corporate locations, see

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Continental Cellular by MegaSaver has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a new phone and was told to come back in 3 days if I wanted to keep my old number from my broken old phone. I came back and they switched the sim card of my old phone and out it in my new one which I thought was weird. My new phone immediately ran on my old number. I was told if I didn't want the other number don't pay it and it would shut off. Upon being billed I was charged for both numbers in the amount of 88.81 my original number was on auto pay and I never signed up for the other number. This is the second time I have done business with the same store and this has happened. I feel like it's a legitimate scam that is planned out to get more money out of people. I called 611 or corporate number and was told my sim should not have even been taken out. I don't know what is going on and may actually file a police report for fraud

      Business Response

      Date: 01/22/2025

      Hello ***,


      Thank you for bringing this situation to our attention. We have made several attempts to contact you via phone calls and a text message but have not received a response yet.
      When you have a moment, please provide your phone's IMEI or the sale ID so we can investigate the matter further. The phone number provided does not appear to have any associated transaction matching the details described.


      Thank you for your time and assistance.


      Best regards,
      ****

    Continental Cellular by MegaSaver is NOT a BBB Accredited Business.

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