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Business Profile

Tanning Salons

Palm Beach Tan
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Palm Beach Tan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Palm Beach Tan has 13 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The last couple of visits to the salon’s mold has been present in the tanning beds! The place of business is dirty and not maintained properly. Abby was shown the pictures and provided a very poor response! Due to low staffing the needs are not being met! Abby needs to get the tanning beds cleaned

      Business Response

      Date: 06/20/2023

      Palm Beach Tan is a franchise and this customer has reached the wrong franchisee.  Ashley Lynn's Inc. covers ********, ****, and *** ******* ********.  This customer is not one of our clients and based on her address, I'm assuming she is looking for the ****** market.  I will forward her complaint on to them and she can also reach out to them directly at ********************************.

      Customer Answer

      Date: 06/22/2023

      Please have Kevin ****** respond to this complaint 

      Customer Answer

      Date: 06/22/2023



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      Debbie *********

    • Initial Complaint

      Date:04/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up for a Tanning membership that I decided to downgrade last month, when I first contacted the merchant they told me I could downgrade now but I was still going to get charged the higher tier membership cost but would loose the benefits . so I asked her when can i cancel my membership, she said you have to wait till next month and come in to cancel.

      I went in today and Jenna told me that because I'm canceling on the 27th and not the 25th, I will be charged a full month membership fee again.

      I dont think I should be paying for a full month fee when Im not being rendered any services, and this business had made it firtually impossible to change or cancel my membership.

      I have canceled my membership on april 27th and I should not be charged for services in May as I am not recieving any services from you this business.

      Business Response

      Date: 04/28/2023

      Palm Beach Tan is a franchise.  This company only covers Iowa, Nebraska, and St. Joseph, MO and this client is not in our database.  I have forwarded the complaint on to the ****** market, assuming that is where the membership is located based on the address.

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a 12 month contract that was with ** *** ***** ***. January 2022-December 2023. Palm beach tan bought ** *** ***** and she been charging me since January without my permission. The stores associates have been unable to help me and there is no contact info to talk with someone about these charges. I have been informed that palm beach is aware of this happening *** **** ******* ****** **** **********. Palm beach is not handling the problem.

      Business Response

      Date: 04/17/2023

      Palm Beach Tan is a franchise and we do not own any locations in ******.  I have forwarded the complaint on to the appropriate franchisee.

    • Initial Complaint

      Date:03/06/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took over my previous salon, ** *** ****** ** ******** **. I am no longer able to get to the salon so have been trying to cancel my membership for over a month, and I haven't even used it for months, and they told me since I couldn't cancel in person that I had to call corporate. I've been calling them, emailing, and even calling the store for extra help and no one will respond. The money has been automatically drawn from my account and I just need verification that it is closed.

      Business Response

      Date: 03/06/2023

      Hello, This is not a customer of this Palm Beach Tan franchise.  We serve ********  and ****, not ********.  I have emailed (********) the customer care department of that franchise so this client can be addressed.  Thanks!

      Customer Answer

      Date: 03/06/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Tracy *****

    Palm Beach Tan is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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