Reviews

Review Details

• Review fromErin K.

  Date: 04/19/2023

  1 star

  Erin K.

  Date: 04/19/2023

  Very unprofessional and outrageously priced. They informed me today that they will not be preparing our taxes and refunding our extension need due to an outstanding bill of a business that has not been functioning since the end of 2021. They continue to bill us after notification of this. I was informed at the beginning of March they had all documents and will reach out with questions. After not hearing from them I sent and email and was told by their billing manager she decided on April 19th that they will not be doing our personal taxes. Her explanation was she has the right to do so and will refund the 25 dollar charge for the extension. Very unprofessional. Stay away! There are many companies out there that charge way less and do not treat people like this. Now I’m in a situation and I have been very patient with them. The co-owner assured my on March 18th they had all our documents and I did not need to worry. What a joke!
  

  Prchal Group

  Date: 05/08/2023

  Thank you for your review. It is our policy to cease work for clients with significant past due balances. We received one payment on behalf of your business in the 4 years (48 months) from April 2019 to present.  At this time you have a balance due of $4,080.00 owing.  We send out monthly statements of amounts owed, and the last payment made to us was made almost two years ago. You were aware that you owed us money, and we as a courtesy continued to perform services for you that would have negatively impacted your business otherwise.  In October 2022, you were sent a payment agreement from our billing manager, you did not sign that agreement, nor did you even respond to discuss other payment options.  As a courtesy we filed both personal and business tax return extensions for you for the 2022 tax year, however, all business agreements work on the premise that a service is provided, and payment is provided for that service.  We are comfortable in the knowledge that we held up our end of that agreement. 

  Erin K.

  Date: 05/08/2023

  The response is around my husband business that is a llc that has not been in operation since 2021. Our family has a zero dollar outstanding bill. So all above information is irrelevant to my review for my personal taxes. They do not communicate with each other.

  Erin K.

  Date: 05/08/2023

  The billing manager is adding comments in regards to my husband business which is a llc, that has not been in operation since the end of 2021 due to illness. Our family has a zero balance with them. So all information stated above is irrelevant to why they were rude and unwilling to provide services to our family. No one updated us that since my husband llc that is not operating has an outstanding balance and charges for services in 2022. No one took the time to notify us that they are refusing to do our families personal taxes until I called for an update. I was treated as if I’m solely responsible for a business I am not apart of.
  

  Prchal Group

  Date: 05/23/2023

  Thank you for your follow up comments. Unfortunately, we will have to disagree with you. Stating that your family does not owe us money is not accurate. While we can agree that you did pay off the amounts owed on your personal tax return filings, one of the two taxpayers on your personal return, your husband, via his business owes us a significant amount of money.
  
  Further, as of February 2020, at your request and direction, your email was made the primary email account for the business. At no time have you directed us or our email correspondence to someone better suited to assist us in receiving payment. Instead, you personally indicated to our billing manager that you would like the business placed on a payment plan and then failed to respond when she sent it over via email. It was communicated at that time that no further work would be completed until a payment plan had been signed.
  
  We understand that financial hardships occur, however, there does have to come a time where we must put our own company's interest first. While responding to your review, I did read through my billing manager’s written correspondence with you, and I was happy to see that she performed her job up to professional standards. We do appreciate your feedback though and we wish you well going forward.
  

  Erin K.

  Date: 05/23/2023

  I’m not understanding the bill for my personal taxes for filing an extension for our taxes with no intent of providing your services. So you charge for some services and then refuse to file due to an outstanding bill for a company I am not responsible for? My email was updated due to your company not by proof of accountability for the company. Again I have no part of his business. I’m not listened on any documents supporting your comments stating I am an employee/owner.