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Business Profile

Tobacco Store

The Coughy Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered vapes from this store and they never came. I emailed and called them. They told me a supervisor would return my call but it never happened. I want my money back

    Business Response

    Date: 01/19/2024

    Hi Jennifer,

          I want to start off with apologizing. I do see that this order was in 2022, it was marked as shipped but I can’t find a record of a shipping label so I’m unsure what happened here. Nonetheless, we dropped the ball. Due to the length of time that has passed, I do not have a method to refund to the payment used. If you’d like to provide me a method to get that to you, I’ll get that sent over ASAP! I understand the frustration, I would want my money back too! I appreciate you taking it to the BBB as I was not aware of this before. 

    Thank you!

    *********** ******

    Business Response

    Date: 01/19/2024

    Hi Jennifer,

          I want to start off with apologizing. I do see that this order was in 2022, it was marked as shipped but I can’t find a record of a shipping label so I’m unsure what happened here. Nonetheless, we dropped the ball. Due to the length of time that has passed, I do not have a method to refund to the payment used. If you’d like to provide me a method to get that to you, I’ll get that sent over ASAP! I understand the frustration, I would want my money back too! I appreciate you taking it to the BBB as I was not aware of this before. 

    Thank you!

    *********** ******

    Business Response

    Date: 01/26/2024

    Hello,

             As per the customers request we have sent out a new order, attached is the screenshot. Please let me know if you guys need any further details.

    Thank you for your help!

     

    ****

    Business Response

    Date: 01/26/2024

    Hello,

             As per the customers request we have sent out a new order, attached is the screenshot. Please let me know if you guys need any further details.

    Thank you for your help!

     

    ****

    Customer Answer

    Date: 01/27/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would have no problem doing business with them in the future. 



    Sincerely,



    ******** ********

    Customer Answer

    Date: 01/27/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would have no problem doing business with them in the future. 



    Sincerely,



    ******** ********

The Coughy Shop is NOT a BBB Accredited Business.

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