Reviews

Review Details

• Review fromRachael S

  Date: 03/09/2025

  1 star
  Never post, but had an exceptionally terrible experience at a local business in Omaha.
  
  I scheduled a party at Altitude for my child’s birthday. I arrived and was told my party was cancelled as there was a glitch in the system. I schedule the party more than a month in advance I was told to go to the VIP room. However, they mentioned this to another, larger party in session. No staff offered to help move the orther party’s things I had to help move their things to allow for room for my party.
  
  My kid’s name sign was misspelled.
  I had to set up the table and request forks.
  The pizza oven in the back was on fire (so I was told by Jaden, who was one of the staff). The facility smelled like smoke for 20 minutes.
  One of the workers was crying, and said she was overstimulated.
  Another worker said it was so busy and they were short staffed.
  Another worker told my daughter to hold the trapeze bar for jumpers because she no longer wanted to.
  When checking out, I asked for a discount with the manager.
  She offered me $50 off if I knew the promo code, but wouldn’t give it to me.
  My payment required for reservation was not applied to total cost.
  
  I called the owner, Ron Puller, and introduced myself as Dr. Schultz. He listened and then called the staff.
  
  He called me back and insisted on referring to me as Miss Schultz. He said he got two different stories from his staff. He never took responsibility for wrong doing as he wasn’t sure there was any wrong doing. He said he would look into it further when he could be present. He was very patrionizing and very disrespectful. I told him this was not a good look for his business and then he laughed at me.
  
  Would not recommend Altitude to anyone.