Complaints

This profile includes complaints for Certified Transmission's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Certified Transmission

  13225 Q St Omaha, NE 68137-3114

  
• 

  Certified Transmission

  1303 Fort Crook Rd N Bellevue, NE 68005-4219

  
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  Certified Transmission

  2112 W Broadway Council Bluffs, IA 51501-3708

  
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  Certified Transmission

  7516 Pacific St Omaha, NE 68114-5435

  
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  Certified Transmission

  11005 Emmet St Omaha, NE 68164-2914

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very disappointed in this place. First of all I really believe the E flex fuel gas I put in my car on accident numerous times when gas station advertised it as premium gas, I have photos, damaged the car. I filed claim with insurance & **** told me he wouldn't say anything to ins people, would let them form own opinion, then I find out that isn't quite how it went. Claim was denied. Nothing got taken care off on car for gas that caused issues. I know how my car drives, feels, rides, sounds, smells, I know it because I have been driving it for 3 or 4 years. I had to pay $500 deposit here & to appeal ins decision they said I would have to take car to another shop. **** then tell me I'd lose the $600 I have into this shop for dep & insp. **** fixes car. I go to pick it up & this is a 10 hour round trip drive for me. Get there car is sitting outside filthy dirty with some kind of dust or white coating all over it. Go into to pay, **** has me pay first then goes over what they did, which I then find out they put a used transmission into my car that i would of never agreed to. I find out that trans cost $1,400 yet I was charged $7,000. I told **** I never agreed to used trans & he then tried to say I did, no I don't like used stuff, it drives me nuts & I would of never agreed to it.I pay take car & get 5 minutes down road & car check engine light is on, 4 wheel drive lights, air bag lights, tons of lights on some that weren't on before. **** tells me codes & all this stuff cad converter needs fixed, I said I thought you told me car was in excellent shape & worth being repaired, now your telling me all this stuff is wrong & going to need fixed, not to mention he sent me back to Kansas with no headlights working & had made me feel like someone was going to look at those & that alone was life threatening situation. I barely had any money for gas or anything. I live in a house that has no heat & windows leaking & was saving money to fix those & buy headstone for deceased

  

  Business Response

  Date: 02/11/2025

  *** *****, we would like to address a few key points regarding your
  concerns.  Regarding the insurance claim, the decision was made entirely
  by your provider, Progressive. If you have any concerns about their
  determination, we encourage you to reach out to them directly. We assure you
  that the transmission installed in your vehicle is a fully remanufactured unit
  built to OE specifications, often exceeding factory quality due to updates made
  through our research and development process. These are very different from a
  used transmission that is taken from one vehicle and swapped into another
  without any inspection or rebuild process.  New transmissions are not
  available for your vehicle.  Throughout the repair process, we provided
  you with detailed information about the necessary parts and repairs. With your
  authorization, we proceeded accordingly, ensuring your vehicle received the
  highest quality parts, professional installation, and a national warranty. Our
  pricing is competitive within the market and reflects the value of the work
  performed.  As our Manager informed you on 2 different occasions, you will
  need to visit a General Repair facility for your headlights and engine
  concerns, because we are an automotive shop specializing in only transmissions
  & driveline repairs.  For these reasons, we will not be issuing a
  refund, and we consider this matter closed.

  Customer Answer

  Date: 03/03/2025

  
  
  Complaint: 22886380
  
  
  
  I am rejecting this response because: I don't know how these people sleep at night. Ripping off customers, people on limited incomes, women customers, customers in general. Yeah like they said above the parts & charge were discussed when picking up the car not prior to them fixing it. No I didn't know they're going to put a used rebuilt transmission in my car & would never agreed to it. Now that they have admitted it. 4 wheel drive doesn't work  in my car & **** knew this too because he is the one who first mentioned it when I picked up the car, saying 4 wheel drive doesn't engage or work, yet it worked before c-t worked on the car.I am going to continue letting everyone I know about this shady car repair shop & the ones I have let know can't believe the cost they charged me. Then I remembered there were hardly any customers in this shop that day when I picked up my car, exactly none, so I guess they have to take advantage of the customers that do trust them to do right by a person. I wasn't aware that car places can out right lie to you to scam you out of money. I thought the car places were supposed to be honest. Expensive lesson we have all learned here. I am adding a photo of driveway where I have been parking & I moved car to take this photo to show everyone how much the car is leaking & car didn't leak like this prior to work being done so we have the image now,, we have the confession & we have the techs that changed my oil all saying there are issues with the car since this place worked on it. Then we have general motors saying yes you can buy a new transmission, when c-t says you can't buy one. I think we all see what is going on & for 3 years now customers can read this complaint & see the c-t did nothing to fix any of the issues except try & get me to bring my car back to them so they can charge more money. C-t over charged for the work they did & hurried up & half *** fixed car so they could get money. I am not the only one who has complained about this company as if you read the reviews online, on social media places & other places, they have a lot of bad reviews, but if that's how they want to run there business, let them run it into ground & hopefully they go bankrupt here one day.  
  
  Jessica Chard

  

  Business Response

  Date: 03/03/2025

  *** *****, as previously discussed there is no refund for the repairs to your vehicle.  We consider this case closed. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was dropped off at certified transmission on Friday for evaluation. There was a 2762 DTC code on the cars computer. That code means means a problem with the torque converter clutch pressure solenoid. The shop contacted me on Monday, said I needed a new transmission for $9044.05. Which included a 1 year warranty or 12,000 miles. The price to have it replaced at the Subaru Dealer would have been cheaper, plus came with 40,000 mile warranty. They **so said the transmission fluid was contaminated with gear oil. Had the car trailered back to Arkansas. The transmission torque converter lockup solenoid was replaced and fluid drained and replaced. For a total cost of $500. The old fluid was sent to ********** **** for analysis. The results did not show any gear oil in the transmission fluid. It's sad to see shops trying to take advantage of women, and or other people. Thankfully my husband has the knowledge to know something was not right with their estimate. Hopefully anyone reading this will get a second opinion. I'm sure it goes on a lot more than what is known. I would like the $100 diagnostic fee returned.

  

  Business Response

  Date: 09/17/2024

  *** ***** our shop manager, ******, has reached out at least a couple times to both the customer and her father, **.  We would like to get this situation resolved for you.  I understand the frustration in this situation, but I can assure you it is not to take advantage of a woman.  We have a female advisor and treat **l customers the same no matter what.  In the situation with your subaru, our technician did think it smelled like gear oil.  Now that is not to say we test it, but it did smell off.  There are things inside a transmission that can sometimes be repaired and used as a band-aid or temporary fix.  In this situation that is the repair that was done after it left our shop.  We hope that it takes care of the issue for you for many years.  In our experience, these subaru transmissions are a weak unit and a parts replacement on a transmission with over 100,000 miles usually is not a long term solution.  However, we can **ways be mistaken and in this case I certainly hope it lasts you a long time.  Again, we are more than willing to refund the $100.  typically this is done over the phone with the card that was used, but since we have attempted to reach the customer to do that, we will send a check to the name and address we have on file.  Thank you for letting us know what resolved your issue.  We consider this matter closed. 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached
  
  they knew my transmission need changing and fluid

  

  Business Response

  Date: 08/07/2024

  Ms.
  *** on June 26th, we performed our Certi-care evaluation on her
  vehicle at our Lincoln location.  I believe we had some miscommunication
  on the inspection and results.  In the evaluation we perform a short road
  test, scan the vehicle’s computer, perform an undercar inspection, and check
  the condition, level, and color of the transmission fluid.  The technician
  did all these items and when we found the engine codes (by scanning the
  vehicle’s computer) we presented the information.  In our experience of being
  here for over 40 years, the vast majority of our customers and us, prefer to
  have their engine codes repaired and gone before performing any service on the
  transmission.  This is what the team recommended as well.  Hopefully
  the engine repairs took care of the vehicle’s driving concerns.  We have
  refunded Ms. *** for the evaluation charge.  

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having a slight concern with my transmission, as it was having occasional trouble shifting out of 3rd gear. I took it to Certified Transmission to have them check the fluid levels because it is a closed system and I couldn't do it myself. They told me my fluid levels were "fine", but that my power transfer unit had a seal that was leaking. When asked if they could replace the seal, they said no, but for $******** they could replace the unit and that should be my main concern.
  
  I took it in for a second opinion the next day. Not only could the seal be replaced for parts and labor of $******, but the fluid was a quart low. Certified Transmission documented that I had a PTU seal leak, which was serious enough to warrant a $******** repair, but also that my fluid levels were fine. There was some concern by the second opinion that Certified Transmission left the weep plug undone resulting in a faster fluid leak which could have resulted in catastrophic failure of my transmission had I not gotten a second opinion the next day.
  
  Very concerning and deceptive business practices.

  

  Business Response

  Date: 04/15/2023

  Mrs. *********, I apologize for any inconvenience we caused evaluating your vehicle’s needs. We did not recommend moving forward with servicing the transmission since we were unable to duplicate your concern. Servicing could have caused more harm than good without knowing what was going on with your transmission since it started having a problem. The evaluation did reveal that your vehicle had another concern that was brought to your attention. You declined and sought repairs elsewhere at a discounted price to fix the seal alone. We actually do not perform this type of repair at our shop otherwise we would have given that as option as Well. Best of luck with your vehicle.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off Nathan was ********* to me the entire time dealing with him, he constantly made me feel like I didn't know what I was talking about and that I was stupid just because I'm significantly younger than him (I proved him wrong on something they broke) even laughing in my face after I paid them **** when I brought my car back with a misfire which it never had before going in. I always thought the customer was supposed to be right but Nathan always argued with me, he had to be right. My misfire was too bad to drive so I asked him if they could tow it in and check it out he said sure but I had to pay for the tow which makes no sense because they did something wrong well a day later they find nothing wrong (********************************************) so I take it to a different shop and they figure out they swapped the O2 sensors and fried one. Runs perfect now. That bill was around $*** and they said they would pay for it but Nathan did something sneaky and charged me the $*** and said it would show a refund in a couple days, I never got my refund. Still to this day haven't gotten my refund on that so I would like to have that at least....
  

  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/07/24) */
  Mr. *****, thank you for bringing this concern to our attention. We do know that the situation was frustrating, and you are correct our technician made a mistake, which is exactly why we paid for the repair the second shop performed. I had the Accounting Manager go through the credit card transactions and I would like to share those with you. On April 1, 2022 we charged a ********** ending with **** for $****** for the deposit. The second transaction was on April 21, 2022 with a ********** ending in **** charged $*******. On May 6, 2022 when you came into the shop for the refund on your card you handed Nathan the ********** for the refund and he credited $****** to a card ending with ****. Our credit card system shows this refund was credited and went through. At this time we do consider this case closed as we did credit back Mr. ***** to the card that he handed Mr. ****** at our shop on May 6, 2022.