Travel Insurance
Travelex Insurance Services, Inc.Headquarters
Reviews
This profile includes reviews for Travelex Insurance Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 22 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKathy S
Date: 08/07/2022
3 starsKathy S
Date: 08/07/2022
Got bumped from Alaska trip due to Covid. NO symptoms! Filed all paperwork (14 pages) via email & called to make sure they got all. Also got an email it was received Was told they did. (Six weeks ago) Kept watching claim and it kept saying "processing ". Called on Friday and was told they had Covid confirmation buy that was all. Those papers were in the middle of the 14 pages. So sent them again, was told they got them all. Now I have to wait another 5-6 weeks. Really angers me you have to pay for this immediately right up front but they take their good old time. It is only $1400 but I was recently widowed and I could use the extra I spent to get home. (I did travel with a KN95 mask.) This company needs to improve their customer service immensely. *************************************************************** **************************************************?
Travelex Insurance Services, Inc.
Date: 08/16/2022
Dear Mrs. *****,
Thank you for taking the time to post your concerns on the BBB website, we appreciate your feedback.
We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. ("*****"), on your behalf and we understand a claim payment was issued on August 11, 2022.
***** did advise that the claim payment did not include the clothing reimbursement. They received a clothing receipt but no proof of loss. If you would like to provide proof of your luggage being lost, stolen, or delayed, this re-imbursement will be reconsidered.
If you have documentation to submit or questions, please contact ***** at ************ option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at *******************************.
We hope that this response clarifies our position in this matter.
Sincerely,
Travelex Insurance Services, Inc.
Review fromwilliam n
Date: 08/05/2022
1 starwilliam n
Date: 08/05/2022
This company has a big staff of people who only look for ways to avoid paying out any claims.
Don't waste your time and money with this **** operation. I would give zero stars if that were possible.Travelex Insurance Services, Inc.
Date: 08/16/2022
Dear Mr. ********,
Thank you for taking the time to post your concerns on the BBB website, we appreciate your feedback. Travelex Insurance makes every effort to review all concerns.
Berkshire Hathaway Specialty Insurance Company's ("*****") is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services ("Travelex Insurance") does not make claim determinations. However, we have contacted ***** and have been advised that the claim was denied because the reason for filing a Trip Cancellation claim, is not listed as one of the twenty-one (21) covered reasons in the policy.
The plan that you purchased is a Named Peril Policy, which means that the policy lists all reasons and exclusions for coverage, and if the situation is listed as an exclusion, then coverage does not apply.
It is important to remember that insurance is highly regulated, and documentation is required, for any claim. In the event that you would like to provide additional information to request reconsideration, or receive further clarification on the denial, you may contact ***** at ************ option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at *******************************.
We hope that this response clarifies our position in this matter. Should you have any additional questions you may contact Travelex Insurance at ********************************.
Sincerely,
Travelex Insurance Services, Inc.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.