Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week prior to the work, **** and I had an agreement, even shook his hand, that his company would replace everything in my backyard the way he found it and not leave any mess in my backyard after he removed the neighbors tree from their backyard-1807 N 46 Av. He not only did not put everything back in order and pick up his mess, he run his equipment into my backyard, compressed tracks into the ground, after he said he would protect it. Now I have to come up with $525.00 to fix my backyard.

  

  Business Response

  Date: 01/04/2024

  *** ***** is not our customer, but we obtained prior permission from him to access part of a 100 hundred year old Silver Maple growing over his house from a back property line.  The project was extremely large and posed a lot of liability for 3 different neighbors.  The tree was surrounded by wires, fences, houses and garages.  *** ***** has a backyard that was littered with debris, trash and an old fire pit.  It had long grass and bordered a gravel alley near **** *** ****** ***** **.  We used his property for a few hours to remove a 36'' in diameter and 100' tall lead growing over his house and two other neighbors.  We covered his turf but then had to access a rough grade area that was unmowed with a variable grade.  We matted down some weeds in the process of doing a very complicated and technical removal.  No fences or homes were damaged and no people were harmed during this very difficult process.  Two weeks later *** ****** who was not our customer, called our office several times demanding an unreasonable amount of $3000 for the matting down of some unmowed rough terrain weeds and grass.  We then offered and paid him $140 cash for allowing us to briefly use his property to remove a huge liability from over his home and powerlines. He then filed a complant with the BBB after accepting the cash.