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Business Profile

Truck Driver Training

Custom Diesel Drivers Training

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Driver Training.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first found out about this class, it was to my understanding that I would not have to have any sort of license and that all my testing would be done by the help of them. My first day of class I was told I would not be able to drive until I have my learners permit. After the first day off class, no refunds were offered. I decided to stick out the class. As we furthered through the course, I was able to obtain my learners permit through the DMV. I then got my physical, which they didn’t pay for like I was told they would, I had to go back and redo my drug test, which they also didn’t pay for like they said. This was supposed to be a 5 week class. It’s now been going on for 7 weeks. I finished the driving portion and had my first test day. The test instructor was nothing but rude and disrespectful. I took the test and used the information my driving instructor had given me. I failed the first course and when I explained to the test instructor that that’s what my driving instructor told me, he said well he isn’t informed correctly, and that they wont fix that. But didn’t allow me to continue going. Just told me to come back another day in order to try again. I was not accurately prepared because of the lack of communication between the instructors and what they are teaching based off knowledge vs the criteria we need to know. I paid in full on the 24th of April started classes on the 29th. It’s now June 7, and I still have to show up next week to continue to try and pass my test. They set you up for failure. Someone is telling you something different anytime you speak to them. And instead of teaching you, they just degrade you.

    Business Response

    Date: 06/20/2024

    ***** passed and completed the program with Custom Diesel Drivers Training. He also passed his CDL testing and now has his CDL. He received all services described and now has his license in had due to the services he received and paid for. 

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave them money for classes with in 24 hrs I decided not to take the classes this was October 30th 2023 they told me I’d have my refund within 40 days it’s now March 2024 and I’ve received none of it I received a email on December 19 stating it would be mailed out at the end of the year. I still haven’t received anything and *** will not return my phone calls or text messages

    Customer Answer

    Date: 03/12/2024

    they have contacted me today they’re supposed to call me back at 11

    Business Response

    Date: 04/04/2024

    ***** ***** was issued his refund 3/12/2024 by mailed check. He received the check and has since cashed the refund check on 3/15/2024 at ****** at **** **** ****

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see attached

    3rd party PAID AND found cheaper for his cdl

    Business Response

    Date: 03/04/2024

    ****** was made aware at the time of payment and scheduling for his 3rd party training and testing that there were no refunds. His training date of October 14th 2023 arrived and ****** was a no show. Due to the no show we were un able to fill that training spot with another client. 

    Customer Answer

    Date: 03/04/2024

     

    Complaint: ********



    I am rejecting this response because:I called and made your business aware that I was cancelling my appointment 3 weeks prior. At that time I was informed that I would be receiving a refund minus a fee. I was also informed on 3 other occasions that I would be receiving a refund.



    Sincerely,



    ****** *********

    Customer Answer

    Date: 04/27/2024

    I paid using my debit card. You can see on my bank statement that was provided previously and in the previous pdf files. On the date of 08/10 I had 2700.00 dollars paid to custom diesel drivers training

Custom Diesel Drivers Training is NOT a BBB Accredited Business.

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