Complaints

This profile includes complaints for Drive Fast USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Drive Fast USA

  4880 S 96th St Omaha, NE 68127-2048

  
• 

  Drive Fast USA

  2601 Whitehead Dr Lincoln, NE 68521-8964

  
• 

  Drive Fast USA

  505 NW Blue Pkwy Lees Summit, MO 64063

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is still under warranty and has been there for over 2 and a half weeks. I have called and get a voicemail with no call back. I have gone in person and asked for a resolution with nothing given. I need a car to drive or at least information about what is going on.

  

  Business Response

  Date: 10/24/2024

  We have been trying to contact *** ******* for quite some time now.  The telephone number we have on file is disconnected, and his work number on file is not current/accurate, so we still cannot reach him after multiple attempts.

  There is a breathalyzer unit on *** *******'s vehicle so we are unable to move his vehicle without his assistance.  We have even reached out to the breathalyzer company for assistance and have been told they cannot help us and we have to have *** ******* blow in the breathalyzer in order to start the vehicle.

  To date, we have never seen *** ******* here at Drive Fast USA.  Each department has been notified to communicate to every department if/when he shows up on property.  Not sure where *** ******* is going, or who he is talking to but it hasn't been at our Service Department.

  We would love to assist *** ******* but we have to have communication from him in order to do so.  In addition, we have to have him here on property in order to start his car and get a proper diagnosis on his vehicle due to the breathalyzer.

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car July 2nd in Olathe I told the sales girl the car smells like it’s running hot and it keeps wanting to turn off she just sat there and stared at me like she had no clue to what I was saying lol. Anyway, so the oil was not changed in my car before I bought it so the girl and they gave me a slip and said for me to bring it to Lee Summit to have the oil changed so I called Lee Summit made an appointment I had to go to Lee Summit from Lawrence sat there for three hours for the service manager, **** that no longer works for the company. Tell me there’s nothing wrong with my car. ******* **** also refused to get the recall fixed on my car from Ford. It wouldn’t have cost them anything. With that being said, I took my car to Ford to have the recall fixed. I didn’t have my car for two days mind you ******* **** is continuously calling and harassing me about the car payment which yes it’s due, but they refused to fix my car, not only did find that the valve cover gasket is leaking oil and the oil pan is busted and leaking oil all over the place. That’s what the burning smell is that’s exactly what I told **** ****** ******* **** when I was there over a month ago, but they’re so-called mechanic said there’s nothing wrong with the car. I called last week and left a message on **** voicemail. He still has not called me back. I just called again and left another voicemail. I have to have my car I have a disabled with and a child with disabilities that I have to get them to and from appointments with a lemon car. DO NOT BUY FROM THIS PLACE!!!!!
  
  
  Y’all need to either exchange my car or out for a better vehicle or y’all need to fix my vehicle and give me a loaner !!! you don’t have certified mechanics there. Do you have people that work there? They don’t know what they’re doing.
  My whole front end is now popping when I steer, also the transmission is acting up and my car smells like something is burning which is the oil issue that I spoke to Jason about today!

  

  Business Response

  Date: 09/16/2024

  I am sorry to hear about the lack of communication with getting your car looked at and the problem corrected for you. ******* **** has merged with another local dealership and we would be happy to address the issue with your car. Please contact Drive Fast USA to get your car in for a service appointment. I apologize in the delayed response as **** and ** are no longer employed by the company. Our contact number is ************

  

  Business Response

  Date: 10/28/2024

  ********** purchased her vehicle from ******* **** and not from Drive Fast USA.  Mend Financial purchased **********'s loan from A & M Finance on September 3, 2024.  Although we are not the selling dealer of record we have been trying to take care of the customer's complaints but have ran into a roadblock where we are not receiving any communication from her.

  **** *****r was in our Service Department on 10/10/2024 at 8:04 AM.  The Service Department did a thorough checkout and diagnosis of her complaints and found that the oil leaks an outside shop had found were in fact not major leaks at all and were instead barely a seep.  We showed these seeps to **** *****r and she agreed that the outside shop was trying to get money out of her for a repair that didn't need performed.  We did verify that the clutch in her transmission was bad and was in need of repair.  This repair would normally be covered under her Service Contract, however, it is a requirement of the Service Contract that you keep up on regular maintenance and **** *****r confirmed that she had not changed the oil in her car since purchasing it.  She had put 7500 miles on the vehicle which is well over the recommended factory oil change parameters, therefore voiding her Service Contract. 

  Due to the Service Contract not covering the transmission, Drive Fast USA called **** *****r to offer her two options

  1. 50/50 Split- She covers half of the repair and Drive Fast USA covers half of the repair. (Keep in mind Drive Fast USA was not the selling dealer but still happily stepping in to help the customer)

  2. She can return the vehicle, part ways and we will not report negative to the credit bureau.

  We have reached out to **** *****r on 10/10/24, 10/11/24 and 10/28/24 with no response.  We would love to assist **** *****r but have to have communication in order to do so.

  Customer Answer

  Date: 12/11/2024

  This has been resolved!!! I need documentation that this has been resolved or the company is going to put it on my credit report as negative credit I cannot get into the number associated with my account to Better Business Bureau

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old car was sent to Lee summit to be looked at when it started to have issues . I decided to get a new car after finding out the issues with that one and the company agreed to send my belongings back within two week when the next truck was sent. I agreed. Two weeks go by no belongings, no communication nothing. So I call and stress the importance of my belongings and the need for them to be returned asap & was once again told it would come within two week on the next truck. Again I waited patiently and again no communication. So I called today and there were no answers again. I was told another email would be sent and I asked if in the email they could have the owner contact me as at this point I wanted to speak with someone that could actually help or answer questions or make something happen and I was told the owners “refuse” to take calls from customers. Which I find very unprofessional. Should the owners be taking all phone calls no and I understand why they may have many of other tasks. But I would think in a situation like this where the ball has been dropped on your guys end so many times that the owner would have no problem speaking with me. I even offered to go get my things my self and requested a gift card as the drive would be about 187 miles, and I’ve received one before for less in the past and was denied that. This whole process has been terrible and not the only time things have been difficult dealing with drive fast. But if we don’t do what they want or pay on their time the car is literally turned off sounds like you hold your customers to a standard you can’t even hold yourself to. Where’s the accountability and integrity .

  

  Business Response

  Date: 09/26/2024

  We are happy to report that the customers belongings were taken to the Omaha, NE store on August 19th, 2024.  The customer was notified and stated that he was out of town and would pick his belongings up when he returned.  We again reached out on September 9, 2024, to remind *** ***** that we had his belongings ready for him at the Omaha store and he was going to pick them up on September 10, 2024.  Customer still has not picked up his belongings and we tried reaching him via phone call, email and text again on September 26, 2024.  We look forward to *** ***** picking his belongings up soon!

• Initial Complaint

  Date:06/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they didn't replace ball joints n it says you were supposed too. They said they're not responsible for replacing my tires and an alignment now because it's my issue. It's their issue because I've had two certified mechanics state they didn't change ball joints/control arm by wear and tear it's showing already. Instead they let me keep driving assuming it was fixed when i took it back even and called multiple times saying its still messed up..... putting myself, child and others in danger. They disabled the vehicle for non payment because I refused to pay until they resolved my repair. Now, can't even get a response to the multiple emails sent. I want outta contract, refunded for loss of vehicle, rental and/or repair.

  Customer Answer

  Date: 06/25/2024

  They've already called and initiated a resolution tonight. Thank you so much!!

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently five days behind on my payment and have attempted to reach out to the financial service department after leaving work and recognizing my car had been disabled. I have been attempting to contact on all contact numbers listed publicly To address and reenable my vehicle because I have been stuck in my work parking lot since leaving work at 7 PM with no successful contact. when calling and requesting an agent, it rings and rings saying I’m waiting for the next available agent and then after about 10 minutes of waiting the call disconnects I’ve attempted this three times and again I am stuck in my work parking lot and a disabled vehicle trying to get home.

  

  Business Response

  Date: 07/15/2024

  We are pleased to announce that we have come to a resolution with this customer.

• Initial Complaint

  Date:09/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am buying a car through Drive Fast and their financial department ***** ********** has been having major issues with their billing system. In the middle of the night, I received around 12-15 messages saying that my payment had been unsuccessful when it was showing on my bank website that it went through. The next time Auto Pay tried to take the payment out of my bank at 12:00am on the date it was due and it was declined (my direct deposit had not been posted yet to my bank and they set the due dates up for the payments on the date that you are paid so that this isn't supposed to happen). Then yesterday (Thursday) I received another notice the payment was unsuccessful when it wasn't supposed to be taken out until Friday. This morning I received another unsuccessful message when they didn't even try. I then called them and had them send me the link and I paid it and it went through. I have asked for a manager to call me multiple times over the last 6 months and haven't heard from them. I even had an employee tell me that this is common for him not to respond to the messages they send to him requesting for him to call the customer. I have NEVER had so many issues with making car payments with any other company and regret buying this vehicle every day. Also had issues with the transmission and they sent it down to Kansas City to be repaired and then said they couldn't get it back to Omaha for another 7-10 days so my sister and I drove down to Kansas City on OUR $$ and brought the vehicle back.

  

  Business Response

  Date: 10/20/2023

  We reached out to the customer and were able to work through the payment issues.

  Our Service Department reached out, and unfortunately, were unsuccessful in contacting the customer.  We looked into the service history and found the vehicle was here 12/6/21 for transmission replacement and she came from Omaha 12/14/21 to pick it up. We have not had contact with her since, in regards to mechanical issues.

  Thank you very much.

  
  
  

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was involved in accident took for repairs got vehicle back and only fixed outside damages of vehicle car has not been driving properly every since the accident battery light also pops on and off got a new battery / alternator still pops on when driving been taking it back and forth to the cararlot nothing has got resolved been telling me nothing is wrong with it boyfriend took it by a shop said the vehicle was unsafe and dangerous for me and my son to be in

  

  Business Response

  Date: 07/10/2023

  Good afternoon,

  We have been in contact with this customer and are awaiting her appointment at the repair facility she agreed to go to.  This is a situation that is easily rectified so long as the service appointments are kept going forward.

  Thank you!

  Customer Answer

  Date: 07/13/2023

  Drive Fast contacted me july 3 to fix vehicle after finally reporting to hire up  than them ive had my vehicle back and forth to  for the last  8 1/2 or 9 months after wreck saying nothing was wrong   dealing with this issue taking back and forth to them  on going  they sent me to a different place they work with after reporting  i have been taking my car back a and forth to drive fast them telling me nothing is wrong missing work during these times taking off paying for rides to work someone else took my car to get serviced  told different things were wrong due to wreck car being hit  they did not fix things that needed repaired  other place said but the new shop did replace axle on vehicle should have been replace due to vehicle being sent for insurance but they just took money and sent me on my way as of just fixing outside parts still not popped in correctly have pictures to show after paying insurance company through them  my vehicle was gave back to me unsafe to drive and still making payments on time and dealing with these issues as driving vehicle after replacing axle  of the new car shop they sent me to did not replace what other shop said was wrong just future it would be problem   only axle and battery car is still very shaking and grinding battery light radio   and told is damages to the front frame was not fixed   that non of these problems were fixed  to new place but did fix axle i  had breaks all repaired battery  replaced myself and they put different battery and same problem car slowing down  i am asking due to being a loyal  customer for vehicle to get repaired before making farther payments  and dealing with on going issue for payments to be stopped until car  is fully repaired and safe to drive and insurance paper is fully  looked at  and payments and parts the car dealership paper work is looked at by hire people other than people they are associated with  

  Customer Answer

  Date: 07/13/2023

  or i would like to be out of contract with drive  fast nothing held against me payments owed after giving vehicle back and they can just take the money i paid in for the car of making payments on time  and insurance  and   due to not being fixed  properly and dealing with ongoing problems until 2023  for almost the last year  dealing with it and just taking money  that is making me take off work and dealing with on going vehicle problems until almost a year later i rather be car less 

  

  Business Response

  Date: 07/17/2023

  We will be more than happy to take the vehicle back, refund 50% of the down payment, and not report negatively to the credit bureau.

  Customer Answer

  Date: 07/18/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I'm not ok with just getting  50% of the payment back after paying the insurance  company to fix the vehicle and did not do so I also have the paper work from what was done from insurance company and what they did not repair im asking to work out a better deal then just  half of my down payment back ism asking for a better agreement or deal for being a loyal paying customer im also losing out of alot of money on my end im just asking for a better agreement with the company  
  
  
  
  Sincerely,
  
  
  
  Alicia Jones

  Customer Answer

  Date: 07/23/2023

  As y'all  were saying  I could give the car back because of the trouble I just need something signed from the company that I will not be reliable or to the credit department  or no reposition or come to me for fees after returning  the vehicle and my down-payment back I will get the car cleaned and bring it back to the carlot this week  and for the paper to be handed to me at the lot from the company when the vehicle is there and we can just be done with everything 

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the worst experience ever. They sold me a car about two years ago. Prior to driving off the lot I was required to show proof of insurance, which I did and have kept on my vehicle since the day I drove off the lot. A few months ago was told by someone that I needed to pay some additional fee due to me not having insurance. I provided proof (many times) however they refuse to respond when I do and keep over charging me. I then refuse to pay the additional amount and they shut my car off. So again I surrender and pay the extra amount ON TOP of full coverage insurance. Finally I get an actual name of a "Manager" named Tana, she tells me the same thing, that I do not have insurance and they will remove the extra amount when I provide proof. I provide proof and she stops responding and keeps over charging me every payment. I have even made multiple payment early then they follow up days later with additional fees. This past week I make my payment online in their system, they extra fee appears to be removed....NOPE another fee added days later. ZERO communication on what it is for or why they keep charging me. They just keep texting my phone telling me to I need to make my payment, which I have provided proof it has been paid. Now FINALLY today Tana responds and says "you need a $*** deductible" so I send her a copy of my insurance PROVING I have insurance and a $*** deductible....and again silence with no communication acknowledgment that I have the insurance and the right coverage. NOTHING HAS CHANGED SINCE THE DAY I DROVE OFF THE LOT!!!!!! STOP TURNING MY CAR OFF!!!!! RUN RUN RUN RUN RUN as far away as you can from **** *********, they will take advantage of you as much as they can. I am sure some one will come on here and comment about my account and say I did something wrong on my end but I have PROOF that is incorrect.

  

  Business Response

  Date: 05/31/2023

  We have been unable to verify the customers insurance policy showing the correct deductible amount of $*** which is required per the Retail Installment Contract.  If the customer can provide BBB the insurance Declarations page(s) from September of 2022 through April of 2023 we will be more than happy to review it and adjust the customers account accordingly.  Without documented proof that the policy has been in place since September of 2022 and with the correct deductible amount of $*** we are unfortunately unable to assist any further.

  Customer Answer

  Date: 06/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  When this vehicle was purchased in Sept 2020 I was REQUIRED to show proof of insurance with the correct deductibles PRIOR to me diving the car off the lot, if you are stating the insurance was not correct why would I be allowed to drive off the lot. This information was provided to Tim (the sales rep) at the time of purchase. So now you are stating that I need to show proof dating back to then even though it was provided and ACCPETED by Tim at the time of purchase. Furthermore, you have been provided this information on MULTIPLE occasions over the last few months. Tana has accessed my *********** policy and has in fact verified in writing that the insurance is valid. She also stated that the deductibles were incorrect however she was looking at a different vehicle on my policy as there are multiple vehicles. The vehicle in question (2007 ***** *********) has ALWAYS had FULL COVERGE insurance with $*** deductibles and PROOF has been provided MANY MANY times! I am not making anymore payments on this vehicle until this is resolved. I will also be now involving my attorney.

  
  
  
  Sincerely,
  
  
  
  Randy *****

  

  Business Response

  Date: 06/12/2023

  **** ********** *** can confirm that there was a lapse in coverage (the *********** policy was cancelled for non-payment) and was reinstated with deductibles ***/****.  
  
  The customer made 13 payments of CPC premiums at $** between Sept 2022 and March 2023.  ($***)
  
  The proof of coverage provided shows start date of Feb 23 -- so we will not refund premiums collected from Sept - Feb (11 * $** = $***)
  
  Our insurance letter includes this language...

  "If you currently have physical damage on your vehicle, please ask your insurance agent to send proof of insurance to **** ********** ***.  If **** ********** *** automatically adds your vehicle to our Collateral Protection Coverage policy an you subsequently obtain your own physical damage protection, **** ********** *** will cancel the existing policy and waive any future fees."

  In good faith **** ********** *** is willing to refund the customer's account $*** for the two *** payments made in February and March, 2023, after the insurance policy was reinstated with ***********.  The customer's account is currently past due $****** so we will apply the $*** towards this past due payment.

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to drive fast USA in Oct 2021, put down $ ***, and drove away with a 2008 ***** ****.
  Within a month, I notice that their was something wrong with the back end of the vehicle, I also informed Drive fast USA, Jacqueline, of more inssues with this vehicle. She told me to take it to ***** on **** *** * **. I did. After they had the vehicle for a week, I got it back and when I drove it for about 3 days. I emailed Jacqueline and explained that not all items were fixed on it and that it drove much much worse than it did before.
  She had me take it to a different *****, ********, for a broken power steering pump, which that happened Christmas Day 2021, which cancelled plans with family due to having no vehicle.
  I emailed Jacqueline on several different occasions (which I have most of those emails) informing her that this vehicle is not worth the $****** that they are ripping me off for.
  Since then, the financial company (****) and drive fast have shut my car off in the most inconvienant places for being a day late on a payment. With that being said, this vehicle is UNSAFE to drive, the entire is bad on the car. The holes under the car leading to the passenger side floor gets wet every time it rains (it comes in from the ground) and the mildew/mold smell is ridiculous! I've also told them that thos car leaks oil and again, it is getting worse! You hit a groove in the road and the vehicle goes out of control, to me that is a safety issue.
  They have lied to me regarding something, ( and over charged me) they have NOT fixed anything on this vehicle , which should have had a once over by their "trusting" mechanics!
  For a vehicle that the KBB is $****, and charging me an outrageous $****** and this vehicle isn't worth $***.
  I again feel unsafe in this car and will not drive it this winter.
  Their warranty covers wear and tear, but since day 1, this vehicle should have totaled out. And the big things wrong with this car, have been an issue that they chose to ignore!

  Customer Answer

  Date: 12/23/2022

  I was contacted by Adrian at drive fast ** **.
  
  After talking to him, he had the vehicle towed to a garage in ********* **.
  
  I'm actually ****** *** because the garage didn't bother calling me with what is wrong with car! I'm paying ****** for this car, it woulda have been respectful if the garage would have contacted me.
  
  BUT with that being said, they contacted Adrian and came him the info and Adrian contacted me. The car is now being towed out of ***** and taken to ** for drivefast there to loook it over.
  
  Apparently the garage wanted to charge ***** to repair the car.
  
  At the end of my phone call with Adrian, " you guys know this vehicles KBB is under $*****!"
  
  Now I'm without a car, and they did take care of this payment for me, thankful for that, but I can't keep making a $*** a month ( every 2 weeks!

  

  Business Response

  Date: 12/27/2022

  We are working directly with this customer to resolve her complaints. The employee she had been reaching out to is no longer with our compnay, so her emails/calls were not being received.
  
  
  
  We appreciate the notification regarding Ms ******* concerns and look forward to a quick resolution.

  Customer Answer

  Date: 01/07/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I got my car back on Thursday evening and when I started it, the engine was making a horrible knocking noise ! The engine whines when I hit the gas pedal , their are still holes in the floorboard. The struts were not replaced like they were supposed to be and I got the work order for the detailed information from the shop and what they said they repaired was they fix the oil leak and they change the hose on the power steering pump, and that was it. My complaint is also about the suspension of this vehicle and the fact that it swerved everywhere all over the road when I hit a pothole or just even a pebble on the road is ridiculous!!
  
  The information regarding my vehicle and what needed done was told to my mother is NOT the same info I was given! I asked Adrian to send me to receipt for what was done, I am going to call the original garage where drive fast had me take the car to and ask for their estimate .
  
  I'm am absolutely ****** *** and will not allow this ti go on!
  
  I do NOT want this vehicle and I don't not want to work with this company regarding this car.
  
  End resolution should be to give vehicle back with no penalty towards my credit or myself!

  Customer Answer

  Date: 01/16/2023

  *********** ***********
  
  Last week I contacted the *** ****** and asked for the estimate that stated what was wrong with the vehicle , he said " the stuff covered through the "normal wear and tear warranty was between drive fast and the *** ******" he stated that their wasn't a price given as far as the cost of repairs. But Adrian had said , my brother and son heard the conversation , the estimate given was *****!
  
  Also Adrian said that what ever needed fixed (including struts) would be fixed!!
  
  Apparently the *** ****** said to replace all struts and away bars, "it drives like a covered wagon"
  
  I just want out of this vehicle! It's not worth th stress and worry that I go through on a daily!
  
  The document is what the garage did sent me!
  *** **************** ****************************************