Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I financed a car with them Wednesday April 11th. First of all the car was smoking when we test drove a few days before so we brought it up to them the “mechanic” said it looks like a valve cover gasket and he would fix it so we have to wait until Monday so we called multiple times Monday said it would be done around 4-5 so told them we could be there Tuesday morning came and waited around until 7pm. On my way home I smelt a strong smell of fuel in the cabin I was tired I ignored it got home went to bed. The next day I went to go pick up my meds and it was still really bad I finally said something to them and I’m ignored for hours and hours. So had my boyfriend look at it when he got off work. Something wasn’t connected right and “I was a driving nuke” there was a fuel puddle on the engine. We told them and they don’t care not even 24 hours of having the vehicle. I then had to drive it again to my daughter’s appointment and on my way my car is shaking and pops up and says drivetrain malfunction. We plug it in and it’s a cylinder 1 misfire. Called them absolutely nothing. Told me I need to drive the car 2 1/2 hours to them or they won’t fix it. Offered to pay for towing to local mechanic and bill them and no. They won’t even pay for towing there to Omaha. My car has now been sitting for 2 days and counting and I drove it for barely one day. They are refusing any service and my number is now blocked.

  Customer Answer

  Date: 03/17/2025

  ******* ******** signed on the paperwork 

  I cashapped Ali the owner for the down payment. He texted me again today after trying again to find resolution and I can attach that screenshot. 

  Business Response

  Date: 03/19/2025

  
  As a dealership, we sell vehicles as-is, with no warranty, which is clearly stated in our sales agreement and signed by the customer at the time of purchase. This means that once the vehicle is sold, any repairs or mechanical issues that arise are the responsibility of the buyer.
  
  
  Regarding the specific concerns raised:
  1.Pre-Purchase Inspection & Repairs – The customer was informed about the issue with the valve cover gasket before purchase. As a courtesy, our mechanic addressed the concern before the vehicle was delivered. The vehicle was inspected at the time of sale and driven by the customer before taking possession.
  2.Drivetrain Malfunction & Fuel Leak – The vehicle was sold in as-is condition without any guarantee of future performance. While we understand the customer’s frustration, mechanical issues can arise with any used vehicle.
  3.Request for Repairs & Towing – We do not cover post-sale repairs or towing expenses as part of our dealership policy. The customer was given the option to bring the vehicle back to our location for further assessment but declined to do so.
  4.Communication – We have made efforts to address the customer’s concerns within the limits of our policy. However, we cannot be held responsible for repairs after the vehicle has been purchased under an as-is agreement.
  
  
  While we regret the customer’s dissatisfaction, we stand by our sales agreement and policies. We encourage all buyers to thoroughly inspect vehicles before purchase and consider third-party extended warranty options if additional coverage is desired

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from this dealership in March of 2024. We had a handful of issues, the important one at hand being a loss of oil. Sometime between March and July, we took the car to Greenline Motors for an oil change, which was confirmed by the business. We also took the car in to fix the air conditioning and address a concern with the oil burning off in July of 2024, which I have text messages to confirm the nature of this visit. When we picked the car up, they advised us that the loss of oil was normal and that we just needed to top it off. December has come up and as we were getting ready to address this issue with them again, our car broke down on the interstate.
  
  We are now trying to file a claim with our warranty company, but Greenline Motors will not provide us with the proper documentation for our oil change the first time, nor did they provide us with any documentation of their assessment of the vehicle during the July visit. So not only will they not provide the documentation we need to move forward with our claim, but they will not accept any responsibility for misadvising us on what was wrong with the vehicle. I understand that there is a personal level of responsibility when it comes to maintaining a vehicle, but we also trust professionals to take care of our vehicle when we seek them out to do so. We will likely have to take on negative equity and trade this car in which I feel could have been avoided if Greenline Motors had done their work the way it should have been done in the first place.

  Business Response

  Date: 12/11/2024

  ***** * You purchased your car march with 126k miles and you never changed your oil. You never bring us for oil change. You stated you have 138k miles on the car and you never changed your oil. You have warranty and you gotta proceed with them. Any used car with over 100k miles may or may not lose oil after certain amount of usage. As a dealership we only sell the car as is no warranty. You gotta work it out with warranty company 

  Customer Answer

  Date: 12/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You stated in the messages that you performed an oil change, but here through this communication channel you falsely claim that we never brought it to you for issues pertaining to the car burning oil. That is not true and you know it. You told us there was nothing wrong and that it was normal for the vehicle to burn oil. You need to accept some responsibility for the position we are in, as we only had the car for 9 months and brought these issues to your attention on multiple occasions. “As is” sale or not, you were negligent and misguided us with regard to the condition of the vehicle for your own gain.

  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 12/19/2024

  Sir you never bring it to us for oil change in July of 2024. Yes You had a bad a/c compressor and we put a new ac compressor and we gave you a receipt. Check your oil regularly and change is accordingly as manufacturer suggested  Monitor your oil level frequently and add oil as needed. That is a recommendation for any car. We didn't have any warranty on the car. You got to talk to your warranty company and try to figure out with them. Can you provide documentation why they are declining your warranty. As dealership we don't provide any warranty. You should address these issues to your warranty company.  We attached the as is papers we don't have any warranty