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Business Profile

Sporting Goods Wholesale

Battle Sports Science

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Wholesale.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (******) on March 31st, for 2 football mouth guards and 2 sleeves shirts. I received a small package on April 6th, 2023. When I opened the package it was only the two boxes with the mouth pieces inside. I figured the two shirts would probably be coming later in a separate package as a lot of shipments do. On April 17th I emailed customer service to inform them that the shirts were not in the package I received nor had they arrived separately either. I didn't receive a response. On April 21st I emailed again asking for an update or response to my email. They responded that the warehouse does a weight check to ensure the items are in the bag and that the picture that ***** sent them the photo of the package delivered which coincides with the package that left their warehouse. I also have the photo of the package delivered, however, the shirts were not inside. I replied again that the shirts were not in the package and if they were sure another package wasn't sent. I received an automatic reply stating that customer service would be out of office that weekend and returning on Monday, but I haven't gotten a response after that. At this point I just want a refund for the two shirts that were each $*****. ** ** **** *** *** ** * ******** ****** *** I order from Battle a lot because I do like the brand, but this is my first experience with customer service and unfortunately it hasn't been a pleasant one.

Battle Sports Science is NOT a BBB Accredited Business.

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