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Business Profile

Window Repair

Bil-Den Glass, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromEric L

    Date: 11/08/2024

    1 star

    Eric L

    Date: 11/08/2024

    Been waiting over 2 months for door glass. I will never use them again.

    Bil-Den Glass, Inc.

    Date: 11/20/2024

    Mr. L***** has left out some detail to his review.
    Mr. L***** hired us August 2022 to create an aluminum store front door and frame with a side light window attached. The team created the door and frame with glass installed in a reasonable amount of time. The customer then asked us to hold the door and frame for him as he was having concerns with his contractor. After a full year, we requested a 50% deposit be paid in 2023 to continue to store the door and frame.
    Mr. L***** finally returned to us in August of 2024, asking if his door and frame were available. Although it took a couple of weeks, we did locate the door and frame that we had been storing for 2 years.
    The glass had been removed at some point for safety reasons and could not be located as our warehouse area is well over 6000 sqft. We obtained permission from our owner to reorder the tempered glass at no cost to the customer as a courtesy. The customer returned to us and wanted to modify the design of the door built two years prior. We had to cancel the replacement glass order and resubmit it. An estimated delivery date of 11/27 was provided.
    Mr. L***** became angry and wanted to take possession of the door and frame for construction purposes. The items were released to him. Mr. L***** was contacted today, 11.20.2024, and advised his glass delivered early and we asked to make arrangements for the install. He said it was no longer needed and disconnected.
    Despite now having taken on the burden of cost of the glass twice for Mr. L***** (who did not pay his balance left on the contract) and warehousing his product for over two years, we will not be pursuing the matter further. We sincerely hope that each person who walks through that door in the future is a blessing and Mr. L***** thinks of Bil-Den Glass.

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