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Business Profile

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Get Engravings

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12, 2024 I placed an order with getengravings.com for a men's 14k gold photo pendant memorial necklace for $65.93.
    I noticed in the confirmation of purchase email the details were for a rose gold necklace however, I did not want rose gold and I also did not select any color because yellow gold is preselected for this item.
    I checked the website for contact information and read their return policy which details" your satisfaction is our number one priority. If you receive a damaged piece of jewelry or a piece of jewelry with an error, please notify us immediately via email"
    I notified them via email and was told by Jon Querab, they cannot stop the order and I requested return information. The address for the business on the website does not appear to be an actual address, ***** ***** ****** Osmond, NE..... I received no response from ***.
    Two weeks later the necklace arrived (much later than scheduled), hideous with a stained pink image inside. I once again requested the return information but was told, G.E. does not return customized items. Even though their entire website is customizable items. I also did not get any engravings on the items and the picture in the necklace can be removed and resold to another party. I am very disappointed and want my money back in order for me to purchase my husband's anniversary gift from a reputable company.

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