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Business Profile

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BugEaters Detail & Wash, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/13/25 I called to have a life safer breathalyzer installed $250 in shop fees . I am participating in voluntary diversion to have wreckless driving dismissed and this was before I actually was in diversion . The machine malfunctions within a hour the refuse to assist remove or any thing . Hundred in towing fees

    Business Response

    Date: 04/01/2025

    I have included pics from communication with *******  As you will see in the call log, he did not contact me back until the next day to tell me he didn't like the equipment.  The equipment was tested after install and again before leaving my shop, and everything worked properly.  He called and told me he couldn't do it because of his disability.  I informed ****** that by law I can not do anything without it being scheduled and given the ok from Lifesafer.  I am a installer for them.  I told him he will need to contact Lifesafer to get it removed. They do have records from the last 3-4 weeks from the contact with ******.  They are aware of everything that has went on with ****** and a lady who contacted me named ******* ****, who informed me she was his attorney in Florida.  I informed her, when she called me, that she would have to contact Lifesafer to get anything done.  I am just the equipment installer.  I gave her the ###-###-#### customer service line to call, she was annoyed and kept trying to get me to do it.  I told her 6 times I could not do anything without Lifesafers direction.  She was very annoyed with that response and ended the call.  He has text, messengered me, threatening me that he would sue me and ruin my company with all the bad reviews.  I do have more communications between ****** and I, including swearing and threatening, but I will leave that for my lawyer incase this escalates.  I instructed ****** that I could not do anything without Lifesafer telling me to do it, they have to follow the law in each state.  I gave him phone numbers to call, and he kept telling me to call them and get it fixed he couldn't understand them.  If the BBB wants to look into this properly, contact - *****************************.  They have made records from all of his calls and mine.  I called to inform them after every communication with ****** and his "attorney".  Look at the pics I have included from the text string and messengers he had sent me.  He is a unhappy customer because of the situation he was in, and is trying to take it out on a small company who has done nothing wrong.  I am the installer of the equipment and that's it.  The equipment was installed and worked properly when he left the shop.  Tested multiple times.  I do have the call logs from ****** contacting me and me contacting ******.  Please keep me informed on this as I do not want this to impact my company.  I think as you can see I have done nothing wrong.  Thanks!

    Business Response

    Date: 04/03/2025

    Good morning, what is happening with this complaint and response?  I have to leave town tomorrow for a funeral, and want to have this wrapped up by the time I leave.  I will be gone for a while and will not have much access to internet.  Please let me know what's happening and what the next steps are.  Thanks!

    **** * Bugeaters Detail & Wash

    *****************************

BugEaters Detail & Wash, LLC is NOT a BBB Accredited Business.

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