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Business Profile

Fence Contractors

Quality Fence
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a 6ft privacy wood fence installed with Quality fences April 2023. It is now May 2024 and 70% of our posts are split while 3-5 are bowed out. Doesn’t appear to be the first complaint with the same issue for this company. They like to blame the quality of the wood instead of the quality of their work it seems. My 3 neighbors fences that have been standing 3 years don’t have these problems. Seems to be a company quality issue not a wood problem. Would not recommend due to their “wood supply issues”. Will be going on social media to spread the word of their “quality” fences.

    Business Response

    Date: 05/28/2024

    Good afternoon

    I am responding to a complaint on the 6ft wood fence installed in April of 2023. I recently acquired Quality Fence and became the new owner in March 2024. After receiving the complaint and researching the issue through the pictures submitted. It looks like there are wood posts checking which is a normal process for wood as it dries out. Although it does impact the appearance it does not impact the structural integrity of the wood. There are also posts that are bowed which is likely a wood quality issue based on the pictures that were submitted. I have agreed to get a salesperson out to the site the week of May 27th to review the damage and determine next steps. Although workmanship is not under warranty in this particular instance our goal is to make it right with each and every customer. As a small business we do our best to ensure each and every interaction has a positive outcome. Understanding the frustration with having a fence in poor shape a year after installation. In instances like this all we ask for is the opportunity to be contacted directly and given the opportunity to address the issue directly. Complaints can have a damaging affect to any small business. But we will do everything in our power to make it right. 

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 31 contract signed with Sprinkler Protection for a 4 ft wrought iron fence with two (2) five foot wide gates. During installation a sprinkler system was damaged and the installers marked the location and left a pre-printed message that they had damaged same. Also two (2) four foot gates were installed rather than five (5) foot gates. I notified Quality Fence of these issues and was told someone would be out to repair and that the same person handles both of these issues. No one has shown at my home nor will anyone return my calls repeatedly placed to Quality Fence.
    The sprinkler system needs to be repaired asap so it can be shut down for the season. Also the 5 foot gates are needed to get the mower to the backyard.

    Business Response

    Date: 10/23/2023

    In response to the consumer complaints,  all of her concerns have been taken care of.    When the fence was sold, it was sold with 4' walk gates.  After the sale,  I believe the customer called in and communicated she wanted 5' walk gates instead of what was on the original contract.  Unfortunately,  the information was not given to the sales person to change the contract.  At this point, we have reinstalled the gates and the sprinkler system has been repaired.  

    Customer Answer

    Date: 10/23/2023

    I have heard from Quality Fence and the complaint has been resolved.
    Thank you!
    ******* ********

Quality Fence is BBB Accredited.

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