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Business Profile

Fence Contractors

TaylorMade Construction, Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2023, I hired Taylor Made Construction (TMC) to construct a 4ft high wood fence the length of my backyard (95ft). The fence was installed in Oct 2023. In April 2024 I noticed a sprinkler was not working and additionally noticed a puddle next to fence. I called TMC, Matt said because they can't detect PVC sprinkler lines, this is why need of sprinkler insurance. I said that makes sense. He said he or someone would stop by sometime within the week or next to fix it, as it's an easy fix. No one showed up. I called back later in summer (since we had wet spring) asking when they'd fix it. He gave same response. I called a month later (July 2024) and asked once again when can he fix the sprinkler. He gave same response and he never came out or fixed it. I paid $125 for sprinkler insurance. It cost me over twice that amount to have it fixed. I just want it to be known with BBB and that people are aware of this guy's business practice. Though it would also be nice if I could be reimbursed of the $125 sprinkler insurance.

    Business Response

    Date: 09/05/2024

    Dear *** ********

    Taylormade apologizes for the inconvenience and will mail a check in the amount of $125.00  

    Thank you,

    ***** ******

    Customer Answer

    Date: 09/08/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:11/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with them to build a vinyl fence at my house. They wanted 50% down which I find normal. I have not heard from them since I paid them on 11/6/23. I have been calling them last 2 days and no response. I am thinking that I have been scammed.

    Customer Answer

    Date: 11/28/2023

    The business has responded yesterday, and said they were on vacation.     As of now they say they will start work this week.  Time will tell if I have any more complaints.  I. will tell you if they are doing what they say.  

TaylorMade Construction, Enterprises is NOT a BBB Accredited Business.

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