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Business Profile

Sports and Recreation

MWC Wrestling Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to enroll my five-year-old son in wrestling lessons. Prior to enrolling him, I had exchanged a number of emails with ******** ******* Executive Board Vice President at MWC Wrestling Academy. I specifically asked how much notice we need to give if we have to cancel lessons. I was told about a week before we’re set to be charged for the next month (her email dated January 29).
    On February 1, I enrolled my son at MWC Wrestling Academy. MWC Wrestling Academy uses a company called ************ both to register new students and for payment of fees. At the time I registered my son, I had to enter my credit card number for payments. On February 1, my credit card was charged $90 (fee for February) and it showed I would be charged $82.50 on the 1st of every month going forward.
    My son attended one class on February 5. We decided that wrestling is not a good fit for him and he did not attend any more classes.
    I sent an email to *** ****** on February 13 asking that my son’s enrollment be cancelled.
    She emailed on February 16 saying it would be. Then she sent another email a few minutes later saying she wasn’t able to cancel because ************ had updated its website. *** ****** asked if I was able to log in and cancel it on my end. I replied within an hour letting her know that I tried and I did not see anywhere where ************ would let me cancel the registration. I did not receive any reply.
    I sent *** ****** an email on February 19 asking if she was able to cancel the registration. I did not receive any reply.
    I sent *** ****** another email on February 23 asking again if she was able to cancel the registration. I did not receive any reply.
    On February 25, I received an automated email from ************ saying a payment on my credit card to MWC is scheduled for autopay in 5 days (on March 1). It also informed me that the following payment to MWC from my credit card will be on April 1.
    I sent *** ****** an email on February 26 and received no response.

    Customer Answer

    Date: 04/07/2024

    Hello,

    We never did hear anything from MWC Wrestling Academy, but our credit card is no longer being charged.

    We are satisfied with this result. 

    We really appreciate your help!

    Thank you very much,

    ***** ********

MWC Wrestling Academy is NOT a BBB Accredited Business.

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