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Business Profile

Foundation Repair

Ram Jack Omaha

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ram Jack came to put in pillars for my garage floor. When finished the garage floor was a complete mess. They came back to fix it 2 more times and it is worse now than the first two times. I paid them 2/3rds of the bill when they were done. Held back the last 1/3 till they got it right. Within a week they put a lien Omaha my house. Which was illegal. You can only put a lien on a house after 60 days of completion of the job. My floor is still messed up and I don’t want them to fix it as they are obviously incapable. Three attempts is enough to prove that. I just want everyone to know how I paid 6k for the worst job I have ever seen. I would love to post a video or pictures of their finished work.

    Business Response

    Date: 04/10/2024

    *****

    I am writing
    to you today regarding a complaint. Your complaint states you are unhappy with
    our concrete work and the lien that was placed on your property. Your
    description of the defective concrete indicates spalling and/or scaling. This
    is a common problem in subzero temperatures. I am sorry that our replacement
    work was also affected by cooler temperatures.

    Regarding
    the lien we placed on your property, we understand that you are a very busy
    person but with numerous attempts to contact you, with no results that exceeded
    over 20 days, we felt the need to protect our interest. Your contract clearly
    stated your payment was due upon completion. Prior to a lien being put on your
    property you were informed via email that if no contact was made, we would lien
    the property.

    Regarding
    your request for a billing adjustment, we have reviewed your invoice and are
    happy to refund the $150 we charged you for the three patches of concrete you
    were unhappy with. 

    Customer Answer

    Date: 04/21/2024

     

    Complaint: ********



    I am rejecting this response because: The lien was put on my house within 2 weeks. The work that was done is complete garbage. I will be posting a video of your work to social media. Don’t try blaming it on weather. Everyone in the concrete business doesn’t shut down for winter. Sorry that’s a lame excuse for your sub par work. Plus what exactly is $150 going to do. I should have never paid you in full  until it was done right. I will get it fixed and you will be receiving the bill. 



    Sincerely,


    **** *******

Ram Jack Omaha is NOT a BBB Accredited Business.

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