Complaints

This profile includes complaints for Accelerated Receivables Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Accelerated Receivables Solutions

  2223 Broadway Scottsbluff, NE 69361-1906

• 

  Accelerated Receivables Solutions

  PO Box 70 Scottsbluff, NE 69363-0070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 21 2024 I called accelerated receivables to dispute a colle tion on my credit report. I was intercepted by ****** *****. The man was ******** ******. He stated that i could pay $278 and have the collection paid in full. He said that I would not have any further bills from them as I did not need credit monitoring as I already have a service that i pay for. I paid $1 to get the initial credit report for him. A week later i was billed 24.95 for a credit monitoring servuce through Standard Scores.

  Business Response

  Date: 01/12/2025

  The records of Accelerated Receivables Solutions indicate only an email communication on July 31, 2024, from ******** *******.  Accelerated Receivables Solutions treated the email as a dispute to the account. Accelerated Receivables Solutions did a review and verification of the amount owed of $837.24 to ***** ******** *******l. A letter with and itemized statement of the account were then sent out to ******** ******* on August 2,2024.   The post office provided a new address, and the material was resent on August 26,2024.
  
  Accelerated Receivables Solutions has no business relationship with ****** *****. There are no employees or knowledge of a person named ******** ******. It is unclear to us how anyone could intercept a phone call made to our number. 

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background of the Issue: 1. I received medical services at ****** Area Hospital on 4/20/24. I informed the hospital of my address change on multiple occasions since bills are being sent to 305 crow ct. Unfortunately, they failed to update this information, resulting in bills being sent to an incorrect address, and eventually making it to my house months after. 2. Due to this incorrect address, I was unaware of any outstanding balance until my account was transferred to collections. This has caused additional interest and penalties on the balance per the representative on the phone if I didn’t pay today 11/5/24, I informed the representative on the phone I would not pay interest when their statements even has the wrong address. I need time to confirm this charge. Resolution Sought: I am requesting the following actions: 1. Immediate Contact with ****** Area Hospital: I ask that Accelerated Receivables contact ****** Area Hospital on my behalf to confirm that the address error originated from their billing department and was not due to any failure on my part to pay the bill. 2. Removal of Collection, Penalties, and Interest: I request that Accelerated Receivables remove this account from collections and eliminate any associated interest, penalties, or fees added since the original billing date. These charges are unfairly accruing due to an administrative error by the hospital, not due to any negligence on my part. 3. Written Confirmation of Balance: If no interest, penalties, or other fees have been applied to this account, I request written confirmation that I am only being billed for the original service amount as initially invoiced by ****** Area Hospital. This written confirmation will ensure transparency and accuracy moving forward. I am hopeful that Accelerated Receivables will address this matter fairly by removing the collection status and any associated fees, as the billing issue was outside of my control by Dec 6th, 2024.

  Business Response

  Date: 11/17/2024

  ***** ******** had an address of *** **** *****, Loda, Ill 60948-9602.  This address was used by ****** Area Hospital to send out statements on June 17,2024, July 17,2024, August 17,2024 and September 17,2024.  None of the items sent out were returned by the post office.  ****** Area Hospital had no record of a change of address.
  Accelerated Receivables Solutions received the account on October 23,2024 with the *** **** ****** Loda, Ill 60948-9602.  Accelerated Receivables Solutions sent out the required validation notice to the address provided.   ***** ******** provided a copy of the validation notice dated October 25,2024 in her attachment.
  ***** ******** upon receiving the validation notice, contacted Accelerated Receivables Solutions, on November 5,2024, by phone.   ***** ******** disputed the account, requested validation, and provided the new address of *** **** *****, Loda, IL 60948 on November 5,2024.  The validation information was obtained and has been sent to the new address.
  In the facts reviewed no information indicates the mail sent to ***** ******** was not delivered, or before November 5,2024 the new address was received by the original creditor or Accelerated Receivable Solutions.  There appears no basis to amend or change the current claims.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, August 8, I received in the mail from Accelerated Receivable Solutions 17 (seventeen) individual medical bills dating back to August of 2021, which pertained to my knee (**********************************************) and shoulder (***********************) surgeries that took place at ***************************** in **********************... These bills were never sent to me prior to this debt collection agency mailing them to me and upon calling them on Tuesday, August 9, the agency rep was ****, ******** and *********. I had 3 major sources of medical insurance that should be charged and used to pay these bills (**********************, ******** and *********************************************). I NEVER HAD SEEN THESE BILLS BEFORE and having them sent to me by Accelerated Receivables Solution with NO EXPLANATION was a threat and totally unnecessary. **************************************************************************************************************************************************************** I want these bills paid by my insurance and I have left them, the originals, at ***************************** to take care of them. This action by a debt collector negatively affects my credit rating and I am quite unhappy about it!!!!

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 9, 2022/09/01) */ ********************************************* in ************ placed with Accelerated Receivable Solutions seventeen accounts, on August 1, 2022. Accelerated Receivable Solutions, under Federal law, is required to send out notice letters on each account. All form and content of the notices sent comply with the information required under the Federal law. Mr. Kenneth ******* called Accelerated Receivable Solutions three times on August 9, 2022. Mr. ******* spoke to staff at Accelerated Receivable Solutions, on two of the three calls. Mr. ******* advised should not be called and would speak to *********************. A dispute being raised, by Mr. *******, the original itemized statements were sent to Mr. ******* for his review. Accelerated Receivable Solutions marked the file and did not call Mr. *******. Mr. ******* called Accelerated Receivable Solutions on August 11, 2022. During the call, Mr. ******* stated the billing was illegal. Mr. ******* stated had filed a BBB complaint. The staff person attempted to respond to Mr. ******* and a lawsuit was threatened. Mr. ******* then told person to shut up and hung up the phone. There have been no further communications with Mr. *******. ********************************************* has confirmed before August 11,2022, Mr. ******* had not provided accurate insurance information and had not responded to prior statements sent to him. Mr. ******* has now provided insurance information allowing the provider to submit healthcare claims to his insurance company. The matters are on hold for the insurance company response. The current accounts have not been placed for credit report. Consumer Response /* (3000, 11, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The statement "Mr. ******* had not provided accurate insurance information and had not responded to prior statements sent to him" is completely FALSE AND NOT TRUE!!!! Accelerated Receivable Solutions is guilty of lying and falsification!!! ***************************** informed me that whomever took care of their billing in the past ******************************************************************************************************************. IT WAS NOT MY FAULT BUT THEIRS!!!! Accelerated Receivable Solutions does not have their records straight *********************************************************************.