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Business Profile

Plumber

Best Plumbing, Heating and Cooling, L.L.C.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told during a previous service on 08/06/2024, that they were not able to clear the drain line because they hit dirt around 14-15 feet, They advised the pipe needed to be replaced because there was a hole or it had collapsed. This service was rescheduled for 8/12/2024.
    On 08/12/2024 the technicians arrived at my house at approximately 9:00 am. I informed them that I was wanting the camera to be run through the line and only the section of pipe that was broken be fixed. The techs ran the camera through the line and in the end were not able to fix the problem. Advised to contact another company and left a mess for me to clean up. See attached.

    Customer Answer

    Date: 12/02/2024

     

    Complaint: ********



    I am rejecting this response because: I would like a copy of the video’s the company took of the drain, showing where it stopped and the rest of the drain.



    Sincerely,



    ******* ****

    Business Response

    Date: 12/03/2024

    No video is available because it was not saved. We have no recording to share. What we do have are photos of the completed work and video showing the functioning drain as well as the newly discovered leak assumably coming from the drain pipe further up the line.  

    Customer Answer

    Date: 12/09/2024

     

    Complaint: 2*****46



    I am rejecting this response because:

    Please provide the two videos you indicated you have.


    Sincerely,



    ******* ****

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9.19.2022 I called Best Plumbing because our sewer was backed up. I was told there would be a gentlemen coming to clear the line. "Brian" showed up about 6pm, I showed him to the basement and let him go to work. He came up about 8 and said he could not clear my line and wanted to put a cameral down to see if the sewer line had collapsed. I said okay asked that they waive that fee because we just had that camera down less than 6 months ago and at that time it was fine. They refused to waive the fee but was very pushy about having the camera done and getting an estimate on the sewer line. Their estimate was ****** dollars on top of the *** we had already accrued from the visit and camera. We were advised to get a porter potty and not use the water.
    We have had Best Plumbing out about every 4 to 6 months in the last two years. The problem keeps coming back (roots). Something told me to get a second opinion. I called another plumber. In about 30 minutes he had the line cleared. Told us we should have it done in about a year to maintain. He also informed us that Best had lied to us and was not using the correct size "snake" which causes it to clog up again sooner. He suggested we call the BBB.
    We now have a *** dollar porter potty for the month that we do not need. I have had to use my friends shower for a week and do all my laundry at the laundromat. The plumber today, who cleared our line, charged us *** to clear the line. He quoted **** if the line needed replaced. Big difference. I would like to see the ****** dropped because they did not do the job correctly and charged us for a camera we did not need.

    Thank you for your time any help with this matter. Kelly *******

    Business Response

    Date: 10/21/2022

    Business Response /* (1000, 5, 2022/10/05) */
    Upon speaking with the Plumbing Supervisor and Accounts Receivables Manager we looked over said Invoices and have voided both of them. Customer has been notified of resolution.


    Consumer Response /* (2000, 10, 2022/10/10) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I am happy with Best's response. I do worry they are taking advantage of others. I will no longer use their services. Thank you for your help BBB!

Best Plumbing, Heating and Cooling, L.L.C. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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