Complaints
This profile includes complaints for Gill Hauling Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We pay for garbage removal service to be picked up once every week. The garbage has been picked up once every 3 weeks. TERRIBLE SERVICE AND ONLY PROMISES THAT THE GARBAGE WILL BE PICKED UP TOMORROW.
Business Response
Date: 09/09/2024
We have reached out to the customer to let them know that we are going to give them a month credit on there acct.Customer Answer
Date: 09/10/2024
Complaint: 22255859
I am rejecting this response because:I am canceling the terrible, worthless, service and do not want a credit for a service that I do not want, and have not received. I want money BACK for the service I did not receive.
Sincerely,
*************************Business Response
Date: 09/11/2024
so going back on the route sheets july was serviced so no credit will be given. We gave a August credit for the full month but september we are not completed so no credit given for sept.Initial Complaint
Date:06/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called and emailed them several times about the pick up of garbage from *** Distribution in ****************, ************. They have been picking up garbage between anywhere from 12:30am-6:30am waking up everyone that lives across the street. They were asked multiple times by *** Distribution not to pick up so early in the morning. They stopped briefly and continue to do it when it works for their schedule. They came again at 5:30am today which is why I'm here. Who can I contact to get them to stop. There certainly has to be some noise disturbance violations being committed here. Please help us resolve this ongoing issue which has continued for a very long time.Business Response
Date: 06/17/2024
supervisor followed up with a email to customer.Customer Answer
Date: 06/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:04/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My garbage has not been picked up for 2 weeks. I have contacted **** several times and keep getting the run around. They still have not pickedup my garbage. Am really ticked off about this.Business Response
Date: 07/02/2024
This has been taken care of .Initial Complaint
Date:03/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They didn't pick up my garbage for the whole month of January and still charged me. Then I canceled and they picked my can up early February. They charged me again for the month of February even though I don't have a can.Business Response
Date: 07/02/2024
this one been take care ofInitial Complaint
Date:02/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From 1/5 to 1/26 Gill Hauling failed to pickup or trash. On 1/31 they failed to pick up trash on scheduled day. They site bad road if called and questioned. Even though the roads are fine. I understand the weather was bad and I could explain two weeks of there excuses. Asked about refunds or reduced bill and they say they picked up the trash. It becomes a public health issue with piles of trash blowing around from over filled trash cans and animals getting into trash.Business Response
Date: 07/02/2024
this has been handledInitial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our last trash pick up from Gill Hauling was on December 22nd. Due to back to back storms, we were advised that our pickups would be delayed. They failed to pick up our trash and we were assured the problem would be addressed and fixed. The next scheduled pickup, we were missed again. We contacted them again and were assured we would be credited for the missed days and our trash would be picked up. The next scheduled pick up was also missed by the company. Meanwhile we were told to leave our garbage out and no matter how many bags were outside the container, they would be hauled away. We live on a farm and for the next several days, no trash was picked up by the company,but my wife had to pick up the garbage for several days due to the animals (possums, raccoons, etc) hauling it away. It is now January 29th and we still have not had our trash picked up, despite continued promises to do so. Our neighbors have had their trash picked up, we have not. My wife even reached out to them to let them know they would need to pull into our driveway as we were at the bottom of a hill. We have large machinery turn around in our drive so this would not only be possible but much safer for Gill Hauling (and they had done it before.)This company has bought out all the other waste management companies in the area. I believe this makes it easier for them to give such horrible service. To have our garbage sit here, uncollected, for months, is unsanitary, we are paying for a service we are not getting and one we depend upon. After numerous phone calls, we are hoping filing a report will fix this.Business Response
Date: 02/09/2024
Hello
We have responded to emails and also tried to contact customer but no answer had to leave a voicemail. . We have refund 3 weeks of service for the total of $28.60 but also refunded 2 weeks prior to the 3 weeks so 5 weeks in total have been refunded to the customer. Please let me know if you need anything else.
Thanks
Customer Answer
Date: 02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:01/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our garbage has been collected once in the last 6 weeks. It is supposed to be collected weekly. It was not collected on 12/20/23, 12/28/23, 1/10/24, 1/17/24, 1/24/24. It was collected on 1/4/24 at which time an extra box was taken that I had put out.I have made approximately 20 calls to the office to attempt to get service. I have been told that they are having truck trouble or that the weather is too bad. I am told to just pile all the garbage outside and they will pick it all up when they come. The problem with doing that is that we live in the country. Wild animals tear open the bags and the animals and wind spread the garbage all over.The other people in our area are having the same issue. When I spoke to one of the neighbors he told me that Gill Hauling was able to bring a truck to deliver an additional dumpster to his house. He will be charged for the extra dumpster. I find it very curious that they are able to bring a truck to deliver the dumpster but are unable to have a truck come to pick up our garbage.It is a health and safety concern to have garbage spread out all over the area. There is not another collection business that comes to our area so I am unable to replace their service with another business.Business Response
Date: 02/05/2024
I am sorry that no one has returned your call we will get a credit on the acct for the days we didnt get service completed. So reason for the cart to get deliver is ** it was by a pick up and not a big garbage truck. We should be back on normal schedule.Customer Answer
Date: 02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:01/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No local trashed has been picked up in three weeks.Business Response
Date: 02/14/2024
this one been taken care of i emailed customer and we got it resolved.
Customer Answer
Date: 02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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