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Business Profile

Windows

Window World of Siouxland
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We filed a warranty claim with this company almost 3 years ago and still have not received the replacement window. The first 2 windows they ordered in for us were the wrong size. Then on 9/30/22 I was told that the window was in and they would get it scheduled to be replaced. On 10/3/22, I received notification that the window had broke in their warehouse and they would have to order another one. I contacted the business on 11/9/22 and was told that the window was on order. I just received a text today, 12/19/22, that says the order was lost. So it will be 3 years in January that we first filed for a replacement warranty and we have yet to receive it.

    Business Response

    Date: 01/09/2023

    Attached you will find our response to *************************** experience. 

    Customer Answer

    Date: 01/09/2023

     
    Complaint: 18611411

    I am rejecting this response because:  

    Their letter has many discrepencies with what actually happened.  
    We did not refuse service in August of 2021 due to Covid - that was never an issue for us.  They had ordered the wrong size window - which was not our fault.  They had 10+ months to have the window installed between when they received the window and when they discovered it had been broken.  We feel this is more than adequate time for them to get this window installed.  I am disappointed with their warranty customer service.  I feel we have waited long enough for this window. 


    Sincerely,

    ***********************

    Business Response

    Date: 01/16/2023

    Attached you will find our 2nd response to the ******** rejection.

Window World of Siouxland is BBB Accredited.

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