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Business Profile

Roofing Contractors

D&M Roofing and Siding

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for D&M Roofing and Siding's headquarters and its corporate-owned locations. To view all corporate locations, see

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D&M Roofing and Siding has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had DM roofing install a new roof but when to put on gutter guards. I then had a guttering and siding company to put in new gutter guards damage by hail and wind damage. He told me my gutters are not attached to the fascia board. They were detached to put gutter apron on. But need to be reattached to fix the leaf guard. The roofers denied this. So now nothing is being done.

      Business Response

      Date: 12/08/2022

      Business Response /* (1000, 5, 2022/12/08) */
      Contact Name and Title: D&M Roofing and Siding
      Contact Phone: ************
      Contact Email: *********************
      The homeowner filed an insurance claim and the roof and some gutters/gutter guards were covered by insurance. The homeowner decided to contract the roof replacement only with D&M and chose another contractor to complete the gutter/gutter guard work. When the homeowner stated that the gutter contractor she hired said the gutters were not attached correctly, D&M went out and clarified that the gutters were reattached in their original pre-roofing position. D&M will send out their gutter contractor to evaluate proper gutter placement and make any necessary fixes free of charge to the homeowner. Homeowner will receive a follow up call next week when the gutter contractor will be able to come out

      Consumer Response /* (3000, 15, 2023/01/10) */
      Dm roofing email me yesterday saying they were coming to attached the gutters that they left not attached to the fascia board to the roof but they never showed up so waiting for their response why they didn't come.


      Business Response /* (4000, 17, 2023/01/11) */
      Customer was sent email traffic with the change to schedule. The gutter contractor was onsite the day of the BBB comment. Gutters were reattached to correct the improper installment. Even though D&M was not responsible for the original installment, we fixed the issue free of charge.

    D&M Roofing and Siding is BBB Accredited.

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