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Business Profile

Fast Food Restaurants

Smart Chicken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 09, 2023 and November 04, 2023
    I purchased multiple packs of chicken from this company and I was not pleased with the quality of these items. I explained below how, I, was not pleased with these items. I've purchased Chicken Breast as well and was not pleased. I tossed the package info for that purchase it was not in good standard it seem like it sat in vinegar or something. All the others was bruised, bloodshot, bones broken, the skin was discolored and in very bad shape. I've purchased chicken from this company for years, this chicken has gone down tremendously. I get chicken that seems like it's not processed properly. I have to proccess the chicken all over again (feathers, skin and excess hair). I tried calling this company several times @ (**** ******** **** phone ring until it's is busy. I cannot get a hold of anyone and I've also wriiten them ****** ***** ** Waverly, NE 68462 . I've never received a response either way and this is unexceptable. I do not understand, why, the quality of their product has gone down. I am not interested in buying chicken that look subpar. The supermarket Food Bazaar told me to reach out to you for any issues I have. The total is $22.00 when rounded to the nearest dollar.

    Prices for Chicken Organic Chicken Party Wings - Wingettes And Drummettes
    (1) $7.55 Barcode *************) Sell By October 17, 2023 Other Numbers ******* **** ** ***** 
    (2) $7.41 Barcode (************* **** ** **** ******* *** **** ******* ******* **** ** ***** *** ***** ******* ************** **** ** **** ******** *** **** ******* ******* **** ** ***** *** ***** (************) Sell By Date November 10, 2023 Numbers ******* **** ** ***** 
    (5) $8.56 Mistakenly misplaced this label somehow

    I don't know how to upload pictures from my computer and don't want to start this over on my cellphone after getting this far in completing this form. I will hold o to the labels for the next 7 days before tossing them. Hopefully I get a response before then.

    Business Response

    Date: 12/07/2023

    Dear BBB,  Thank you for sharing the comments and questions.  We have contacted the patron to address their questions and have resolved the concern.

Smart Chicken is NOT a BBB Accredited Business.

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