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Business Profile

Building Materials

Paul's Instant Garages and Portable Shelters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a 22"w x 24"d x 12"h canvas shelter from this business over 4 months ago. The owner contacted us last week and said the shelter was ready. We set up delivery for this past Monday, November 7th at 9 a.m. The date and time came for this shelter to be delivered to us, and at 9 a.m. on Monday November 7th, we got a phone call from the driver stating that "he had a 'friend' who was in a motorcycle accident on Saturday, and he couldn't deliver our shelter. My husband was upset because he works in Massachusetts, and had to lose a day of work for this, so called the owner and asked for a discount. The owner said " I'll see what I can do for you, in the meantime let's reschedule for Saturday, November 12 and I will call you Friday, November 11th to confirm". My husband said 'sure'. Today, Friday, November 12th, the owner called my husband and said to him "I'm sorry, but I can't deal with your terms, so I've to refund your deposit". My husband said you still wanted the shelter, and the owner replied, "I don't want to deal with you anymore, I will mail back your deposit"! And hung up. My husband was extremely upset since he waited over 5 months for shelter that's normally available from like businesses in 2 months. My husband has valuable items to store before winter, and is now without his shelter because this owner "does not want to deal with us". We want this owner to contact us immediately and deliver and set up this shelter that he has received and promised us. No discount is necessary if we receive our shelter on a weekend day, before the end of November, 2022.

Paul's Instant Garages and Portable Shelters is NOT a BBB Accredited Business.

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