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Business Profile

General Contractor

Preston's Construction & Spray Foam

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will be able to send in specifics as far as dates and times when I have my records. My home was hit by an alleged DUI, I contacted "Angies list" to obtain quotes. Mr ****** ******* of ******* Spray Foam called and made an appt with me to look at the damage. He and I talked ,Mr ******* was well informed that this was an insurance claim. he would have to contact the ***************** for how to file.I found out he only called them once. and obtained or left no information. The total cost to repair my porch was in the thousands. I never once received an invoice so I can submit to the insurance company. I did pay by check. I have many texts to prove that Mr ******* understood it was an insurance claim and I needed an invoice. He is not replying to my texts, needless to say I cannot file for reimbursement without the requested documentation.

  • Initial Complaint

    Date:03/13/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ******* Construction to finish our attic. We made it clear we wanted it permitted, and ****** said he pulled a permit from the town. He mentioned several times having the inspector come to look at the insulation, electrical, etc along the way. At the end of the project, we found out a permit had never been pulled and no inspections had been done. ****** assured us he would contact the town, however, he never did and stopped responding to calls and texts.

    Business Response

    Date: 03/25/2024

    We will be down 3/27/2024 to the town to investigate this issue.  Also to pull a new permit.

    Customer Answer

    Date: 03/28/2024

     
    Complaint: 21418107

    I do not accept the business's response as a resolution to my complaint because: ****** had told me multiple times he would go to the town to sort of the permit after we learned he had not pulled it, but he never did and then stopped responding to my phone calls and texts.  This is the same thing he has said many times before, and I sincerely doubt he is going to follow through given his previous history.

    Sincerely,

    ***********************

    Customer Answer

    Date: 04/25/2024

    I have not heard anything back from the company and the complaint is not resolved.  Thank you.

Preston's Construction & Spray Foam is NOT a BBB Accredited Business.

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