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Business Profile

Construction

MP Builders

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Builders requested money for materials in the amount of $3800.00. The deal was that we would get the discount to get work done in June as this is when he had an opening in his schedule. When contacted as to what date he was coming the excuses started, waiting on materials, job currently working on has run late due to too hot weather etc, etc. Come ****** trust was gone as no date for the job was forthcoming and ***** himself offerred refund. Needless to say there has been no refund due to yet another barrage of excuses including needing to return the materials, which he states even in November that has not happenned. On further investigation the company he claims to have purchased the materials from have told us that they would not sell to such a small business. He has ghosted us but I have managed to get him using other peoples phones. The last contact I had with him in November was that he was going to return the money to our ****** account that night. Two weeks have passed and no refund.

    Business Response

    Date: 12/13/2024

    Hi this client has never hired mp builders she booked with another company owned by my partner. 

    This review has nothing to do with MP builders. The work was booked with ****** painting and from my understanding work was canceled and refund was issued. 

     

    Please have this removed asap from mp builders. This is harassment and false information regarding my business. 

     

     

MP Builders is NOT a BBB Accredited Business.

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