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Business Profile

Land Surveyor

Prospect Mountain Survey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Land Surveyor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2022 we contacted Prospect Mountain Survey to survey our lot of land as well as our neighbor's. Prospect Mountain said it would ******* to do both lots. We would need to give them $500 deposit and the remaining $500 at the time the job was complete. We wrote a check on 3-19-22 a check was given to them when the came for the first time to look over the property. The place 2 white flags along side our house and left. Telling us they would be back to finish the job within a month or two. They said they would need to do some research as ***** Lake homes were difficult to measure and they were extremely busy but they would "fit us in" when they could. Beginning in July, I began to call numerous times but never received a call back. I then emailed them numerous time with no answer. There is no way they did not get my messages because there were MANY voicemails. All I wanted at that point was an update on what they planned to do. In ********************************************************************************** touch with other survey companies that had done work in the area. Still no response. It would really be nice to put an end to this. We just want our money back. How can a company continue to be in business and 'busy' when they treat customers this way.I look forward to hearing your thoughts and what I can do at this point.

    Business Response

    Date: 04/10/2024

    We are going to send her a certified check. I will mail it to ****************************************

    Business Response

    Date: 04/15/2024

    I mailed a bank check to ************************* on 04/11/2024. I sent it Certified mail. She signed for it on 04/15/2024. I have attached the bank check stub, receipt from mailing and the signed return receipt. 

     

    Thank you 

    Customer Answer

    Date: 04/19/2024

    Consumer notified BBB that the business provided the refund.

Prospect Mountain Survey is NOT a BBB Accredited Business.

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