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Business Profile

Dentist

Amherst Village Dental, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Background:In March 2022, an agreement was made between ********************************** Amherst Dental Village, ************************************** *****, and myself, *******************************.After the in-person consultation at Amherst Dental Village, the agreement was to receive three (3) implanted teeth totaling $12,000.00.During the period from March 2022 to February 2024, I visited the dentist's office more than a dozen times, sometimes just for a check-up, an adjustment, or to get opioid medication for pain.Outcome:As of February 2024, only one tooth had been implanted, while Amherst Village Dentist has been paid $12,279.00.It should be added that the dentist did provide a credit for the implant that "fell out," but it still kept $12,279.00.Question:I believe that service for $8,000.00 has not been provided ($12,000 paid minus $4,000 for one implanted tooth).This process has been a lot of pain and suffering.A possible cause could be that I am just too old for the procedure to be feasible, being 75 years old. If so, the dentist should have told me and not charged me. Charging for something that is not provided and cannot be provided could be an example of elder abuse.A second implant was installed, but at a place with no contact teeth, so no chewing with that tooth is possible. The dentist suggested for this tooth to build a bridge, but that would be an up-sale. This implant has no tooth and only traps food. Would that be professional negligence?I ask BBB to provide their opinion.Regards,******************************* *****************************************

    Customer Answer

    Date: 04/16/2024

    I understand that BBB has to remain neutral.

     

Amherst Village Dental, Inc. is NOT a BBB Accredited Business.

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