We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Land Surveyor

Meridian Land Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Land Surveyor.

Complaints

This profile includes complaints for Meridian Land Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Meridian Land Services, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 years ago we paid Meridian $900 in full for our septic design. Through out the pandemic we were unable to have our septic installed due to financial setbacks. Our time limit with the state of NH was about to expire and we were able to get a 2 month extension to get septic installed.we found a company to do our septic install they were able to get it down in a short order of time , the installation was very pricey but very happy with the company that did the septic install. However Meridian services was called back to do a "As -Built" a as built is a curtosy a company does when something changes on a drawing like house location due to things beyond your control while excavating because of ledge etc... There should be no charge for this service however Meridian is charging us $381.65 for a as built they were only there 30 minutes. The manager of the company that installed our septic system even told us there should be no charge for a company come back to do a As built. We think we were charged for the as built because of our tight time frame we had to get this septic system installed.. sincerely **** *****

      Business Response

      Date: 01/31/2023

      ****,

      We recently received your compliant below via the Better Business Bureau. 

      In short, an Amended (as-built) Septic Plan is a completely separate service and is not included as part of our initial septic design services.

      It is not done as ‘courtesy’ as it requires both a return to the site for as-built measurements as well as data input & drafting to issue the Amended Septic Plan.  It is much more involved than just 30 minutes on the site itself.

      The manager of the company who installed the system was incorrect in stating “there should be no charge for a company come back to do a As built”. 

      I hope this explanation clears up any misconceptions you may have had. 

      Regards,

      Ken

    Meridian Land Services, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.