Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caused property damage and now refuse to repair this damage.
  
  We were working from home one day, when we saw a scared young guy ringing our door bell. When we came out, we saw that he had tried to back-in to a part of our driveway which was clearly too small for his truck.
  
  This truck was loaded with the liquids they spray - so very heavy. It broke the manhole cover and caused some pavement damage.
  
  When we called them, they were all nice and saying that they would take care of it. We made the mistake of believing them because of the other good vendors we have worked in this area - who have given us great service and fixed things if necessary.
  
  Here are the guys with big trucks who have navigated this driveway by coming straight in, and going straight out - the snow plowing guy, the landscaper, the guy who blows out the sprinklers for the winter, the solar installers - you name it, they all have had trucks and come in and gone out for ~10 years without any issues.
  
  Long story short, my wife had hired this company and after that first day, initial calls they were rude and condescending to her. After that I had to talk and email them because she did not want to.
  
  They said they will take care of it - they never did. We gave the measurements for a new cover - they got one of obviously the wrong size (too small) - they should have got that refunded because they probably got a different size from what they had ordered - now they blame us for it.
  
  We are not pavers, neither are we man hole experts. Even then, the cover they got shipped was too small to fit in the hole.
  
  After many weeks, we had to call them after they did not properly respond to emails - they said they will talk to a paver to get this fixed.
  
  Now almost a month later, they are basically refusing to fix the damage because we are somehow responsible for the damage they did.
  
  I called them today, and they told me someone will call back, but the owner emailed me in a very rude way.

  Customer Answer

  Date: 11/18/2023

  Have you heard from the company?: NO
  Are you satisfied with the company's efforts to resolve this matter? : NO
  
  If not, please explain:

  The company initially told us they would handle the repair and take care of it.

  We contacted them multiple times and each time they told us different things, and on the final attempt basically they are refusing to do anything and want us to handle the repair ourselves. 

  They wasted important time before the winter by not telling us clearly that they would not be handling the repair and we would need to do it ourselves. 

  We finally got quotes from multiple companies for the repair, and the attached quote is the cheapest one we could get for the repair. The other two quotes are for approximately $16k and $6k.